Re: Double-R Discount Supply - opinion

From: ex WGS Hamm (alpha.bitchREMOVETHIS_at_virgin.net)
Date: 01/02/05 

Date: Sun, 02 Jan 2005 23:07:24 GMT

"Double R Supply" <sales@dblrsupply.com> wrote in message
news:1104253811.525564.18700@z14g2000cwz.googlegroups.com...
> We just ran across this thread and, although it is old, we felt
> compelled to answer.
>
> Double R Supply is the country's largest retailer of incubation
> equipment. In the top 4 nationally for GQF and Little Giant, were
> number one in 2003 and again in 2004 for both Brower and Brinsea.
>
> Add to that that we offer over 40,000 OTHER items in our catalog for
> not only poultry and waterfowl for for ALL farm animals plus equestrian
> supplies and tack as well as pet supplies for all types of pets.
>
> We ship hundreds of packages a day worldwide. Regarding the email, yes,
> we do have spam filters on. We receive and answer over 1,000 legitimate
> emails a day but our filters kick out an additional 1500+ pieces of
> "junk mail" each and every day.
>
> The writer states that we refused a link to his site that gets 100 hits
> a day. Ours averages 27,000 hits a day. Corporate policy also dictates
> we do not do link exchanges. As a commercial corporation, we do not see
> the value of adding a link to a competitor on our own site! We doubt
> if you see a link to Sears or Target on WalMart's site!
>
> One of our staff members remembers this situation. Yes, this staff
> member did in fact tell the writer to STOP emailing and to "not email
> again!"..but only after repeated emails from them asking repeatedly why
> we were not interested.
>
> Our prime goal is good customer service and the lowest prices in the
> country. Our lowest price guarantee is posted on our site for all to
> review. We do, in writing, guarantee the lowest prices in the
> country...including s&h...on everything we sell. Its a fact. Its in
> writing!
>
> With the number of employee we have, it is not impossibe to
> occasionally get one that may treat a customer rudely. When we find out
> about them, their services are terminated! But this writer chose to
> write a campaign rather than let us, in management, know!
>
> We are not perfect...but we try each and every day to make all
> REASONABLE customers happy.
>
 That's good to hear. I have just purchased an incubator from you from here
in the U.K. look forward to getting it and will report back here on
progress. One thing does annoy me though about your company. I have emailed
you several times because I want to place another order and to date you have
not replied to any of my emails. Mind you I suppose you are so big you don't
need the extra business which is a real pity.

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