Re: pay close attention to your local UPS Store!!!
From: Sol Sunspot (solsunspot_at_upthere.sky)
Date: 07/31/04
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Date: Sat, 31 Jul 2004 02:50:52 GMT
"lightshow" <lightshow0ne2004@yahoo.0rg> wrote in message
news:410AEF8C.9000804@yahoo.0rg...
> Sol Sunspot wrote:
> > Oh, one more thing guys. Since I know quite a lot about shipping and
not
> > trusting the store after giving me the runaround, I demanded to see the
box
> > after it was packed. Not surprisingly, they didn't tape over two areas
> > where a person or a forklift could easily latch onto, thus ripping the
box
> > open. The experience I had has caused them to loose a customer
permanently,
> > although I am not blaming the main UPS firm for this stupidity.
> >
> > Ted
> >
> >
> >
> > "Sol Sunspot" <solsunspot@upthere.sky> wrote in message
> > news:I2BOc.3118$Jp6.1646@newsread3.news.atl.earthlink.net...
> >
> >>Guys and gals,
> >>
> >>Just wanted to give you a heads up about considering using the UPS Store
> >
> > to
> >
> >>ship your telescope. I recently sold a C-14 to a foreign customer. I
> >>lacked the necessary packing and decided to take it to the UPS Store.
> >
> > After
> >
> >>sitting around in the store for two days, being off by over $100 on
their
> >>estimate, and forgetting to have me sign the necessary shipping papers
for
> >>exportation (which required me to drive back 50 miles to sign), the
> >>telescope was finally shipped out in a "reinforced"(what they called it)
> >>SINGLE box. Now I don't know what's happened with these stores since
UPS
> >>acquired Mailboxes, but if they're all this way they're destined to go
out
> >>of business in no time! With Mailboxes, I NEVER had anything sitting
> >
> > around
> >
> >>and anything I ever took there was packed while I waited and ready to
ship
> >>in 20-30 minutes. And their estimates were ALWAYS very, very close,
> >
> > unlike
> >
> >>with this UPS Store. Also, they had promised to call me with a tracking
> >>number by 7 PM of the SAME day I had taken the scope there to ship. Of
> >>course that call never came. They referred to the telescope as the "big
> >>gray thing", not really even knowing what it was.
> >>
> >>Bottom line, beware of the UPS Stores! My understanding is that they
> >
> > really
> >
> >>AREN'T associated with the main UPS branch itself (whom I've NEVER had
> >>problems with) and lack much of the UPS training. I guess the best
thing
> >
> > to
> >
> >>do would be to call the store first and find out detailed instructions
> >>regarding how they ship telescopes. If they've never heard of it, time
to
> >>find another store.
> >>
> >>Ted Jones
> >>
> >>
> >
> >
> >
>
> There are MANY computer manufacturers who will not (and haven't for
> several years ) ship UPS Ground.
My gripe isn't with UPS itself as I've always had good luck with them, but
with these UPS Stores that they have acquired, apparently formerly
Mailboxes, Etc. I fully understand the position of many manufacturers not
wanting to ship with a specific service for various reasons. I feel the
same way regarding shipping certain items with the USPS.
> It seems that you saw how the 14" was packed. After having observed how
> it was done, what did you expect?
They DID actually get the packing right as I saw to that personally. I had
my initial doubts after my previous experiences, but after a few reminders
they reluctantly double boxed the scope which they weren't going to do at
first. If I hadn't of been there though to double check.....
It would seem to me that packing a 14"
> scope for any sort of shipping may be an art... You may want to out your
> "pallette."
Yeah, definitely should have packed it myself! Would have saved a lot of
aggrivation!
Ted
> jon
>
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