English-Only Policy At Doughnut Shop Draws Fire

From: Bunn E. Rabbit (BunnERabbit_at_verizon.hutch.net)
Date: 03/19/05 

Date: Sat, 19 Mar 2005 03:07:32 GMT

The only language that needs to be spoken is "adios" as all the skunks
are deported. 

--
Keith
http://www.nbc5.com/food/4297525/detail.html?rss=chi&psp=nationalnews
English-Only Policy At Doughnut Shop Draws Fire
Manager Said Customers Had Complained
POSTED: 8:30 am CST March 18, 2005
YONKERS, N.Y. -- The manager of a Dunkin' Donuts shop who told his
employees to speak only English in front of the customers is an
Ecuador-born 20-year-old who said he was just responding to customer
complaints.
But the sign he posted, inviting customers to complain if they heard
foreign conversation behind the counter, got the attention of the
corporate office. Dunkin' Donuts said the manager's approach was
inappropriate.  
Juan Chalco of Elmsford, said he posted the sign on Tuesday because
people "were complaining about my employees speaking Spanish in front
of them, saying that was disrespectful."
He said the doughnut shop's staff of eight comprises five Hispanic
workers, one Egyptian, one Filipino and one American. He said the
diversity reflects the Yonkers neighborhood.
The sign, however, generated its own complaints and came down the next
day. Chalco said he removed it after customers told him it was
discriminating against the employees.
Chalco said the workers were never bothered by the restriction.
Customers were split on whether a language restriction was
appropriate.
Albert Thompson, a computer repairman who left the store with a
Dunkin' Decaf, said he had no complaints about the doughnut shop. But
he said whenever there's a conversation in another language, "You
always wonder if they're talking about you."
Josie Lopez, who works in day care and speaks Spanish and English,
said that unless the conversation is with a customer, "Nobody should
tell them what language to speak."
The chain does require employees who interact with the public to be
fluent in English, but it doesn't forbid them from speaking other
languages. A company statement says the ability to speak other
languages helps create a "hospitable environment."
Dunkin' Donuts corporate spokesman Andrew Mastrangelo said no
disciplinary action would be taken against Chalco or the owner of the
franchise, whom he would not identify.
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