Home Depot investors say service sucks bigtime-- but why? article link

http://www.nypost.com/seven/05232008/business/shareholders__home_depot_service_is_bad_112152.htm

This is an unfair article on workers in their stores. The typical
store employee is faced with 5x the number of customers to service as
workers there 10 years ago. Training is not as comprehensive as it
needs to be, and its ads mislead on expertise of its workers, many of
whom are hi tech castaways.

Putting heat on Blake by investors will only cause more heat on
overstressed workers, resulting in acclerated employee attrition. Home
Depot loses perhaps hundreds of millions of dollars per year just in
lost worker orientation,hiring and training. Home Depot also
advertises expert advice, but why would a true expert in such fields
work there? The pay scale:workload makes working in their respective
fields much more profitable for those as individuals.Retail in general
is very very inhospitable to workers. Try having a relationship or a
part time job while working for Home Depot fulltime! The schedules
vary weekly and part time workers are treated better than fulltime. If
investors want great workers, pressure the company to do these
things:

1)Hire for quality of worker, not quantity
2)Pay GOOD; offer overtime as incentive
3)Negotiate better health plans
4)Have more developed,ongoing training by true experts in the field;
invest in their Human Resources as an asset, not a liability
5)Rotate fulltime worker schedules to have every other or every 3rd
weekend off
.