RANT - Buying online from Maxims Website From Hell

From: Boris Mohar (borism_-void-__at_sympatico.ca)
Date: 11/23/04 

Date: Tue, 23 Nov 2004 17:11:58 -0500

 This website from hell does not reflect the rest the company. It has to be
most un intuitive HTML construct on Internet.

Small example - I entered quantity of 25 pc for two items in the order basket
and submitted it. After some lengthy pondering it came back with the first
item quantity reset to 1pc. I tried to change it back to 25 and did not
succeed until I changed the delivery date by one day. (the item was in stock)
Last time it happened, I missed it and actually got one chip delivered to
me. After finally convincing the beast that I really want 25 pc of each I
proceeded with the order, submitted my Visa number and got the following
message after a lengthy pause:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable
to complete your request.
Please contact the server administrator, ecomaxim@maximhq.com and inform them
of the time the error occurred, and anything you might have done that may
have caused the error.
More information about this error may be available in the server error log.

"anything you might have done that may have caused the error" is the part
that pisses me off. This happened twice today. It was admitted to me by
several of Maxim staff that the online buying server is quirky and that they
are working on it. That was more that two years ago.

After informing them of my woes I got an email saying:

"We apologize for the error. Does the credit card billing address and
shipping address match? If not, they need to match."

I use only one address but I fail to see why I could not have different
billing and shipping address.

Of curse when it all gets resolved they will ship by UPS, but that is another
story.

 Does anyone else share similar experience?

Regards,

Boris Mohar

Viatrack Printed Circuit Designs

 

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