Re: RANT - Buying online from Maxims Website From Hell

From: Bob Stephens (stephensyomamadigital_at_earthlink.net)
Date: 11/23/04 

Date: Tue, 23 Nov 2004 22:48:29 GMT

On Tue, 23 Nov 2004 17:11:58 -0500, Boris Mohar wrote:

> This website from hell does not reflect the rest the company. It has to be
> most un intuitive HTML construct on Internet.
>
> Small example - I entered quantity of 25 pc for two items in the order basket
> and submitted it. After some lengthy pondering it came back with the first
> item quantity reset to 1pc. I tried to change it back to 25 and did not
> succeed until I changed the delivery date by one day. (the item was in stock)
> Last time it happened, I missed it and actually got one chip delivered to
> me. After finally convincing the beast that I really want 25 pc of each I
> proceeded with the order, submitted my Visa number and got the following
> message after a lengthy pause:
>
> Internal Server Error
> The server encountered an internal error or misconfiguration and was unable
> to complete your request.
> Please contact the server administrator, ecomaxim@maximhq.com and inform them
> of the time the error occurred, and anything you might have done that may
> have caused the error.
> More information about this error may be available in the server error log.
>
> "anything you might have done that may have caused the error" is the part
> that pisses me off. This happened twice today. It was admitted to me by
> several of Maxim staff that the online buying server is quirky and that they
> are working on it. That was more that two years ago.
>
> After informing them of my woes I got an email saying:
>
> "We apologize for the error. Does the credit card billing address and
> shipping address match? If not, they need to match."
>
> I use only one address but I fail to see why I could not have different
> billing and shipping address.
>
> Of curse when it all gets resolved they will ship by UPS, but that is another
> story.
>
> Does anyone else share similar experience?
>
> Regards,
>
> Boris Mohar
>
> Viatrack Printed Circuit Designs
>

Well, I just received some samples from them that were ordered by an
engineer who hasn't worked here in over a year as a critical R&D component
for some long-forgotten project.

So, not to worry. You'll have those other 24 pieces in no time!

Bob

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