Re: Freescale doesn't want to be bothered
- From: qrk <SpamTrap@xxxxxxxxx>
- Date: Wed, 20 Apr 2005 18:41:48 -0700
On Wed, 20 Apr 2005 09:28:18 -0400, Greg Neff <greg@xxxxxxxxxx> wrote:
>On Sat, 16 Apr 2005 13:38:31 -0700, John Larkin
><jjlarkin@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
>
>>I was registered with Motorola, but I'm not registered with Freescale.
>>If you're not registered, you can't send them mail, not even to the
>>webmaster. The password rules are so complex I can't remember them
>>all: something like requiring the length to be in a range, to have
>>nothing in common with the user ID, to have uppercase *and* lowercase
>>letters *and* numbers, to start with something or other...
>>
>>I'll buy somewhere else.
>>
>>John
>
>Odd, my Motorola registration carried forward to Freescale with the
>same user name and password. I went in to my profile and updated
>without any trouble.
>
>Freescale is still strong on promoting products through distributors.
>I get hounded by Future regarding Freescale stuff on a regular basis.
>Maybe you should try the 'old' method of contacting your disti.
>
>We use Freescale PowerQUICC processors. These are complex beasts, so
>lots of information is needed to cope. In my case I think that
>registering is worth the bother. I have always had prompt and useful
>responses to technical questions posted to the web based service
>request system. I have found the knowledge base to be useful. Also,
>I like getting the automated notifications of documentation updates.
>
>Our volume is tiny compared to the automotive market, so I would have
>to say that Motorola/Freescale is OK with respect to accessibility and
>customer service.
>
>================================
>
>Greg Neff
>VP Engineering
>*Microsym* Computers Inc.
>greg@xxxxxxxxxxxxxxxxxxxxxxxxxx
Motorola has, possibly, the worst support. Took months to resolve
issues on their PowerPC based PrPMC boards. Both their UK and American
offices were unresponsive or clueless. Web help was clueless. Turned
out to be a BIOS issue and an ugly work-around. So, we thought Force
would be a good alternative since they are very helpful people.
Murphy's Law strikes! Motorola bought Force just as we were getting
ready to switch to them. I'm sure that we'll run into the same lame
support for the Force boards since Motorola took over.
Motorola's home page should have a big banner stating: "Problems?
Bugger OFF!"
Mark
.
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