Re: Pushing The Envelope



Joerg wrote:
>
> Hello Rich,
>
> > And then there was that phone support for the video game, where after
> > about 10 minutes of tracing circuits down, it turned out that he had
> > forgotten to turn on the power switch.
> >
>
> Well, with clients you have to tread carefully and not bluntly start
> with "'tis plugged in, isn't it?"
>
> Regards, Joerg
>
> http://www.analogconsultants.com

That is an easy fix. How about a panic call from a large high school
on the first day of a new school year. They are very upset that the
intercom system isn't working. I drove to the site and pulled it out
from the wall to find that the roof had leaked over the summer and
damaged their 100 watt tube amplifier. The school board's maintenance
people had fixed the roof and repainted the office, but didn't report
the water damaged electronics. The principle wanted it fixed fast and
the school board wanted it fixed cheap. I gave them three options:

1. Rebuild the old amp: Cheap enough, but not fast enough.

2. A new amp: Fast enough, but not cheap enough.

3. Sell them a rebuilt amp of the same model (that I just happened to
have in the service truck). They jumped on the offer. It was working
within 15 minutes and I was on my way home.

--
Service to my country? Been there, Done that, and I've got my DD214 to
prove it.
Member of DAV #85.

Michael A. Terrell
Central Florida
.



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