Re: Level of the DSL pilot tone?

"Joerg" <notthisjoergsch@xxxxxxxxxxxxxxxxxxxxx> schreef in bericht
news:XQNEg.1380$q63.471@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Hello Folks,

After two frustrating hours on the phone with my ISP, dodging their
excuses and their "Oh, it's got to be this other problem" I want to be
able to diagnose some DSL stuff for myself. IOW measure DSL signal levels
versus noise. AFAIK there is a pilot tone at 276kHz or sometimes 138kHz
for downstream and another one at 69kHz for upstream.

Question: What are the min-max levels for those pilot tones?

Reason why I want to be able do that is the extreme wait on the phone when
something happens, questionable competence of support personnel, and their
tendency to offload a problem to their HW service. "Oh, it's got to be
your line" and then they try to make you pay. I know for sure that my
current email receiving issues are not telco HW related but it sure would
be nice to tell them "Hey, I measured these dBV levels for the pilot tones
so it can't be".

Doubt if that makes a difference to them. But if you can surf the
web, your DSL line is clearly working. That should be a strong enough
argument.

I had similar problems with providers. What fixed it, was changing to
another provider, and yes, it costs more. I can't really say their
helpdesk is better, because everything simply works brilliant - no
need to call them. Even the bills are correct and always on time.

Same thing with hosters. Tried a few cheap ones and they all really
drove me mad. Now I pay a bit more, but everything works like a
charm.

--
Thanks, Frank.
(remove 'q' and '.invalid' when replying by email)


.

Relevant Pages

  • Re: DSL problem (possibly OT)
    ... It's all the providers, and what they provide. ... <HEART> ... my DSL, and you couldn't pay me to switch to cable. ...
    (Debian-User)
  • Re: FreeBSD challenged by Internet
    ... Subject: FreeBSD challenged by Internet ... What really grates is that I have to pay Verizon *more* if I want ... DSL at this so-called "unreasonable" rate. ...
    (freebsd-questions)
  • Re: Question.
    ... you can only get DSL with a 1 year service agreement. ... The cable companies are out there offering good bundled deals ... > have had to pay attention! ... VOIP providers an outrageous amount to deliver their voice packets to ...
    (sci.med.transcription)
  • Re: Ansible 254 [long]
    ... put in their own equipment then they can do whatever they want. ... that they're not limited to offering only those services TPC provides. ... A lot of early DSL providers just bought and resold TPC's DSL service and ... sell DSL the other providers had to do the same. ...
    (rec.arts.sf.fandom)
  • Re: MOU with the MOT
    ... There is a small set of data service providers in Lebanon (5 or 6, ... These data providers can be either wholesalers ... DSL, as BM explained, does not require new wiring to the home to be ... installed in the central office, ...
    (soc.culture.lebanon)