Re: Level of the DSL pilot tone?

"Joerg" <notthisjoergsch@xxxxxxxxxxxxxxxxxxxxx> schreef in bericht
news:NnOEg.1538$q63.564@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Hello Frank,


Reason why I want to be able do that is the extreme wait on the phone
when something happens, questionable competence of support personnel, and
their tendency to offload a problem to their HW service. "Oh, it's got to
be your line" and then they try to make you pay. I know for sure that my
current email receiving issues are not telco HW related but it sure would
be nice to tell them "Hey, I measured these dBV levels for the pilot
tones so it can't be".

Doubt if that makes a difference to them. But if you can surf the
web, your DSL line is clearly working. That should be a strong enough
argument.


T'is what I told him. But you are right, it wouldn't have made a
difference if I had the levels because this guys didn't seem to have a
clue. After I finally busted my way through some corporate barrier an
engineer "found" that they are having issues with a server and a whole
crew is currently pulling a late shift to fix it. He also said my SNR was
kind of low which I'd like to see for myself. But it's certainly not the
root cause of not getting emails.

I don't know if you are far away from the hub. Here, when you apply for
(A)DSL they first measure/test your line, also to see what the maximum
possible speed will be. The highest speed abo's aren't possible when
you're too far away from the hub, or when there is some other issue
with the actual copper wires ;)

--
Thanks, Frank.
(remove 'q' and '.invalid' when replying by email)




.