Re: Digikey packing slip woes

On Tue, 12 Jun 2007 03:51:59 GMT, the renowned Robert Baer
<robertbaer@xxxxxxxxxxxxx> wrote:

John Larkin wrote:

On Mon, 11 Jun 2007 19:15:34 GMT, qrk <SpamTrap@xxxxxxxx> wrote:


On Mon, 11 Jun 2007 12:25:55 -0400, Boris Mohar
<borism_-void-_@xxxxxxxxxxxx> wrote:


After going through the packing slip I almost ordered some rather expensive
items because I thought that I forgot to order them. Some further
investigation turned out that the said items were indeed ordered originally
but the back ordered items did not show up on the invoice or packing slip as
being back ordered. After questioning Digikey their was their reply:

"After we hung up, I realized you were a Canadian customer. The back
orders will not show on Canadian orders crossing the border due to
customs. We can only show what is shipping on the invoice for tax
purposes. You stated that other companies show the b/o's, and if you
order from a company within Canada, they probably would as nothing
crosses the border. On all US domestic orders, we do show the b/o's. I
did check into this just to make sure and they verified that this is
correct. If there is some information you are aware of that would help
us in resolving this, please share and we can look into it as we would
love to make things easier for our customers. Please contact me with
any further questions."

I find it rather perplexing the Digikey cannot show on the packing slip those
items that are not being shipped.

--

Boris Mohar

Export/Import from the US is an increasingly difficult subject due to
the miriad of fuzzy rules. Shippers do not tempt problems by putting
zero quantity items on invoices as that will confuse the highly
trained officials. The US government actively persues a policy to
prevent US companies from exporting by creating a rule set that is
extremely complicated and subject to interpretation at their whim. It
takes big $$ lawyers to straighten out our officials. Our policy
makers still can't figure out why US companies are forced to produce
outside of the US.



We export a lot of stuff, without much hassle. The only thing we have
to be careful about is some technology limitations on some of our
products, super-fast risetimes and such. The rules are pretty much
obsolete but still require a bit of care. And a few countries are
embargoed, like Iran and Cuba.

There's also a US government black list of prohibited companies and
individuals, right?

A bigger problem is the tendency for Europeans to not pay invoices for
6 months or more. We don't let them get away with that.

John


CIA = Cash In Advance !

I ask for (and usually get) T/T in advance for overseas orders. Just
send bank info and SWIFT code. Paypal is okay for small amounts. Net
30 for US and Canada only.


Best regards,
Spehro Pefhany
--
"it's the network..." "The Journey is the reward"
speff@xxxxxxxxxxxx Info for manufacturers: http://www.trexon.com
Embedded software/hardware/analog Info for designers: http://www.speff.com
.

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