Re: Samsung LCD monitor repair question


Joerg wrote:

Nico Coesel wrote:
Joerg <notthisjoergsch@xxxxxxxxxxxxxxxxxxxxx> wrote:

Jan Panteltje wrote:
On a sunny day (Fri, 04 Jul 2008 15:04:25 -0700) it happened Joerg
<notthisjoergsch@xxxxxxxxxxxxxxxxxxxxx> wrote in
<A8xbk.4290$np7.2909@xxxxxxxxxxxxxxxxxxxx>:

Jan Panteltje wrote:
On a sunny day (Thu, 03 Jul 2008 17:28:16 -0700) it happened Joerg
<notthisjoergsch@xxxxxxxxxxxxxxxxxxxxx> wrote in
<O8ebk.13073$uE5.9575@xxxxxxxxxxxxxxxxxxxx>:

If I have to ship it back and forwards 3 times before it works OK
(and for how long), that gets close to new value.
Maybe they'll just send you a new one. I doubt they will attempt to
repair a TFT monitor at component level. It may take a long while
though because someone has to decide you can get a new one.

Are those guys over there at all worried about customer retention?

Probably not. A country wide pizza delivery service calls their pizzas
'double fucking tasty' in their TV commercials over here.

I am pretty happy that they wouldn't be allowed to do that here.
Joerg, I have the impression that if the system that lawyers get
payed percentage of the damages they can get, was allowed here,
then the Netherlands too would be more 'regulated'.

Yes, we are a bit over-litigated out here. It fosters "ambulance
chasers" and what is plain wrong is that a defendant cannot necessarily
claim his own leagl defense costs if he/she wins the case.


Almost nobody sues anybody here, as it costs more then it brings in.
A test (maybe 5 years ago) of TV repair shops in Germany showed people
getting billed for a new CRT, while all that was done to the set was
change an antenna cable or something (the consumer organisation
had marked and photographed the CRT before the repair)..
In the US that would not be possible, you would at least lose your license>?
I think that company is still in business.

That's not right. In the US it'll be on the evening news, the place gets
sued into oblivion and the guys from the business license board might
come waltzing in the next morning.
This is Europe.
There are a lot of guys doing expensive repair work, replacing
and charging for things that did not need replacing, charging lots
of time because of incompetence, in the TV repair, in the car repair,
in the locksmith repair.

If you find a good shop, stay with it.
Was on the news on a regular basis in Germany, you know, hidden camera,
they go into a shop, or have a car towed with just a lose spark plug..
One women lost her key, called a locksmith, who then did not open the lock
but spend hours and finally charged her for a new very expensive new lock.

From the POV of those guys who do that, 'they need to make some money'.
It is unethical. If they "need to make some money" and can't raise that
kind of money with what they are doing they should be looking for other
types of jobs.

As long as there are idiots that are willing to pay too much...


I see that differently. You and I may be able to discern but we must
mind older people who don't have that ability anymore or maybe never had
it. In the same way that I do not rip off clients just because they
don't happen to have anyone on staff who understands analog. There has
got to be ethics in every business.

PC repair, graphics card not plugged in properly, sell a new card.
Those are cases straight from the TV programs.
Don't you have a better business bureau or licensing body where
consumers can go online and see complaints against a business and
whether and how they resolved it? That's how it works here. And it was

Not really. Some business types like car sales/repair and travel
agencies have some sort of a licensing body.


IMHO there has to be a complaint registry that is publicly accessible,
preferably via Internet. Kind of what you guys call ombudsman (and we
entered that word into American English as well). In the US we have that.

When it comes to car repairs, everbody is in so prices remain high.
Nowadays I order new car parts from Germany (through Ebay). It saves
me at least 50% (sometimes up to 70%) including shipping costs. No,
I'm not comparing dealer prices, just prices from the car parts shop
around the corner.


I remember from my days in NL. Car parts and gasoline had to be bought
in Germany, bicycle parts and Diesel in the Netherlands, books,
electronics and software in the United States. Luckily I lived close to
the border :-)


Where is it that is close to all three boarders? Or did you build a
transporter? ;-)


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