Re: Beware of Radio Shack

From: EdC (kc7mwp_at_cybertrails.com)
Date: 07/17/04 

Date: Fri, 16 Jul 2004 22:43:13 -0700

Gnarlodious wrote:
> I bought a small item at Radio Shack several months ago, and the clerk asked
> the man in front of me for his social security number. He began reciting it
> in public but I interrupted him, telling him she didn't need his SS# and he
> should never publicly announce it. A loud argument ensued with the clerk
> bringing out the manager. The manager assured me it was official RS policy
> to take SS# during a checkout, even for cash. He also told me I had no right
> to tell customers not to publicly announce their SS# while in line. The
> argument escalated and the manager called the police.
I have worked at a RS for over 5 years and it has NEVER been RS policy
to ask for a
SSN on a sale. If it is for a credit application, that is different.
What The database
doesn't even have a space for that info. It has a place for your phone
number and yr name.
And yr email if you want to give it. For the past 6-8 mionth it has also
been RS policy not to ask for and info unless it is for a warranty type
item. (phone, stereo, TV, scanner) This way it is easier to find the
receipt. We have had many customers come in with a unit that they claim
was under warranty, but didn't have a receipt. And they refused to give
their name when it was purchased. So did they buy it last month, or 6
months ago or 13 months ago. No way to prove anything. They are out of
luck unless the associate remembers selling it to them.
> I got out of there real quick.
Why did you leave 'real quick'? Nothing you had done was against the law.
> I then wrote a series of emails to Radio Shack corporate management
> complaining about this "Official Policy" and the treatment this manager had
> given me. The Customer Relations executive apologized and promised to clean
> up the mess. I went back to the store 3 months later and that manager was
> gone and the policy had been changed.
>
> The point is, if you have a gripe get active! Radio Shack was responsive in
> my case and they certainly can be in your case too.
Sorry but I am having a hard time believing this letter.

Relevant Pages

  • Re: Beware of Radio Shack
    ... I bought a small item at Radio Shack several months ago, and the clerk asked ... The manager assured me it was official RS policy ...
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  • Re: Beware of Radio Shack
    ... > I bought a small item at Radio Shack several months ago, ... A loud argument ensued with the clerk ... The manager assured me it was official RS policy ... Next time when you pay with cash but the business still asks for your social ...
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  • Re: Beware of Radio Shack
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