Re: Panasonic CT32d32

From: Art (plotsligt_at_comcast.net)
Date: 08/04/04 

Date: Wed, 4 Aug 2004 07:31:46 -0400

Mercy Leo_NARD: Resorting to vulgarity because you are pissed off? Feel
like someone is treading on your precious ground and making tracks you
personally don't like?? Well Son, welcome to the world of open
communication!! When you post something regarding information you have no
clear knowledge about then you open yourself up to such criticism. At this
time, maybe you should confer with peers of higher status before dropping
your open mind on the table again.<
> Tell me, if you can in proper English, be it American, British, South
African,, Et, Al, did the customer post the request because he did not
understand what the technician told him or did you personally know that the
service came out specifically to fornicate with the person, as you put it so
plainly?? <
>Since given license [to be more offensive] you resort to vulgarity, Eh??<
> Categorically, yes, you did make a statement encompassing Circuit City and
their employees. <
>And, again, WE ALL HAVE OPINIONS, like anal openings, sorry to say a lot of
use resort to ACI, {Anal Cranial Inversion} when sharing them. It has been
stated : Facts, just the FACTS, PLEASE", <
>When you personally take the time to diagnose a unit down to the specific
component and repair it, that is factual evidence that indeed you did it!!
Using here_say to berate another is just plain infantile. <
>Besides, all us technicians servicing Consumer Electronics are in the same
boat, servicing a customer base which wants inexpensive devices that last
forever. When they break, then they want instant service that is cheap and
correct. When indeed a situation arises that an estimate is given, after
you, or any other technician has done the appropriate diagnostics, contacted
the manufacture, and support personnel, what then? You have had the
experience of dealing with disgruntled customers, as have all of us.<
>So Mr. Leonard Caillouet: Do you still stand offended? As does the original
technician included within the post?
Do you feel some person had singled you out to flame, because of your
statement?? Nothing Personal!! Intended or inferred. Good Luck in your
continual service to the Consumer Electronics Customer Base.
"Leonard Caillouet" <no@no.com> wrote in message
news:frWPc.8375$Bb.8293@lakeread08...
> First Art, the name is Leonard.
>
> Second, I choose to not be "much more offensive", even though you have
given
> me permission to do so. Perhaps you meant "less" offensive? If that is
the
> case please post more clearly.
>
> Third, in what way do my posts indicate that I don't understand "employees
> of Circuit City Stores, Inc?" I did not comment on them specifically.
> Please explain what you mean.
>
> Finally, the facts were pretty clear related to my last post and it was
not
> a flame. I simply said that he should be more clear in his language if he
> did not want to be mistaken regarding his views. I used his terminology.
I
> also provided a more healthy perspective on dealing with clients than
"***
> them". You would do well to read carefully before you post a reply and
read
> what you post to make sure it says what you mean. I will not apologize
for
> expecting that technicians be able to communicate clearly.
>
> Leonard
>
> "Art" <plotsligt@comcast.net> wrote in message
> news:YaGdnewvtb6hrY3cRVn-jQ@comcast.com...
> > Leo: Maybe you could be much more offensive regarding your direct
comments
> > towards fellow technicians. Be they employeed by a major retailer or Mom
&
> > Pops next door TV service.
> > Your posted coments are indicative that you have absolutely no knowledge
> > regarding employees of Circuit City Stores, Inc or probably any other
> > company other than your own group of fiends.<
> > > Please, out of professinal respect, find out the facts before flaming
> > again.
> > "Leonard Caillouet" <no@no.com> wrote in message
> > news:e2WPc.8369$Bb.3421@lakeread08...
> > > Perhaps if you made your point more clearly you would not be mistaken
> for
> > a
> > > low life guesstimator.
> > >
> > > Declined estimates are a fact of life. We advise people with VCRs on
> the
> > > rates we charge for various levels of repair before wasting time on an
> > > estimate. Most people don't want to spend $60 on a machine that can
be
> > > replaced a new one for about the same price. Before we take their $30
> for
> > > an estimate they can decide based on the likely cost. If the
realities
> of
> > > the business make you angry and vulgar, maybe it is time for you to
> > retire.
> > > Frankly, I like dealing with all but a very few customers, but even
> those
> > > get the same courtesy as everyone else. The business is a challenge,
> but
> > if
> > > it ever gets me to the point that I am angry at customers, I'll
> certainly
> > > find something else to do.
> > >
> > > Leonard
> > >
> > > "RonKZ650" <ronkz650@aol.comnospam> wrote in message
> > > news:20040803103724.04869.00000804@mb-m05.aol.com...
> > > > Nope, I'm against it. I do it the proper way. 95% of the time it's
OK,
> > but
> > > when
> > > > you get those customers that have no clue, it does get very nerve
> > racking.
> > > I've
> > > > had 2 VCRs in the last few months that I *estimated* at a piddly
$30,
> of
> > > course
> > > > had them 95% done to make sure they worked only to have the customer
> say
> > > "I
> > > > don't want to put *that much* money into it", and the worst part,
you
> > call
> > > an
> > > > estimate, they have to "think about it", then they don't call, just
> show
> > > up at
> > > > the shop one day to pick it up unrepaired. *** them. I don't like
it
> a
> > > bit. It
> > > > makes you want to estimate the guestimate way, but no I don't do it
> that
> > > way
> > > > and I've been here nearly 30 yrs. Every time I write something it
> seems
> > > you
> > > > misunderstand my words thinking I'm trying to be a lowlife of some
> sort.
> > > > Ron
> > >
> > > > >So you are a proponent of the kind of "guesstimates" that this guy
> got?
> > > > >Some of us actually do proper estimates, even listing the part
> numbers
> > > that
> > > > >we find bad, and make it clear to the customer that an estimate is
> just
> > > > >that, not a contract to repair the unit for a particular cost. We
> > revise
> > > > >estimates when necessary. If the set is not worth repairing with
the
> > new
> > > > >estimate, we only charge for the parts necessary to make the
> > > determination
> > > > >of the revised estimate and the estimate fee for labor. Our
clients
> > > trust
> > > > >us and come back. Sometimes we eat some labor. It encourages the
> tech
> > > to
> > > > >be more effective in his estimates.
> > > > >
> > > > >Leonard
> > > >
> > > >
> > >
> > >
> >
> >
>
>

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