why we often get bad service

A cable technician was here today for two hours. The digital TV box refused
to supply on-demand movies. He completely redid the F fittings, replaced
the splitters in the attic and re-routed the circuits. Signals came up in
excess of 10dB at two critical locations. It was extremely hot in the attic
and he was up there for over an hour. He was drenched in perspiration.

Other techs (same company) have been up in that attic 5 times over the last
3 years. He is the first one to finally do the job right (I have had TV
issues and repeating broad-band Internet issues).

So, in chatting with this guy while feeding him cold drinks he said that his
boss complains about his productivity. I will write a letter to his company
reminding them that the quick in-and-out techs who have been here in the
past no doubt have more calls per day, but someone needs to look at the call
backs too.


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