Re: FEEDBACK on http://www.aspidshop.com/export/store/ ??
From: Frenchie (erik_merlin_at_hotmail.com)
Date: 06/17/04
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Date: 17 Jun 2004 02:14:58 -0700
I just got this answer from the Executive Director of Aspidshop who
took time to make a detailed answer.
Dear Erik,
Let me introduce myself. I am Duarte Braga, Executive Director of
Aspid
Portugal, a multi-national company in the market since 1998
(ex-Tekelec
Inc), who owns the site www.aspid-export.com . Our corporate website
is
www.aspidcom.com
I've seen a couple of posts from you in some newsgroups. In fact you
could not read reviews from us because we have opened the website on
the
21st of May 2004. We have many happy customers, as we have an excelent
service and prices.
We have experienced some delays in supplying the 60CS/60C family, due
to
the general problem from Garmin in their production due to the lack of
LCD displays at this time of the year.
Even though we are shipping an average of 30 units of 60CS each week.
We
had no trouble sofar with 2610/20 series as we have local stock.
Garmin
promised that until the end of June all stock issues will be solved. I
am sure you will have a great experience with us.
If you need any type of concern, just send me an e-mail, or call me on
my mobile phone (+351 96 9103167) and I will be more than happy to
help
you.
AspidCom is an International Group, known by its seriousness in the
distribution market and it is very sad seeing some people who have no
idea about us just trying to broadcast a less serious image of us.
I even saw some people saying that we take the money from the credit
cards before we have stock and proceed with the shippment. What this
people have is a complete lack of understanding of how VISA
INTERNATIONAL works. They always keep that money in stand-by (on their
side) to make sure their customer does not spend over budget limit. We
charge the credit cards only when we ship. Failing to do this is
absolutelly illegal and would force VISA INT'L to cancel forever any
account with us.
I understand your concern, but I am sure, that with time, you will see
that we simply have the best prices in Europe with a great customer
service. Ask how many retailers accept a GPS for repair under or out
of
the warranty to be repaired, regardless where it has been bought...
I normally try to keep out of this type of issues, but I am payed to
defend the integrity and honor of my company.
Kind regards,
Duarte Braga
Executive Director
Aspid Portugal
www.aspid.pt
Tel: +351 21 4123960 | Fax: +351 21 4123969
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