Re: More... In praise of Garmin repair

From: Lju (lju_at_volny.cz)
Date: 07/31/04 

Date: Sat, 31 Jul 2004 08:08:52 +0200

Hi John,
where are you from? I am expecting the same problems, but I am from Czech
Republic and don't know what the postage and all about will cost.

Ludvik

"John Lamb" <lambjohn@us.ibm.com> píse v diskusním príspevku
news:cc977702.0407300745.5b4e6404@posting.google.com...
> After 3+ years of constant clicking of my eTrex Venture's joystick, it
> would no longer click in certain directions, or when pushed straight
> in. My display would also sometimes look like a UPC barcode when the
> unit was powered up. I thought about simply buying a new unit, but
> then checked the newsgroups and found out that Garmin did repair these
> units for roughly half of what a new one would cost. I mailed my unit
> off and received a box from Garmin exactly 1 week later. From all I
> can tell, the unit that I received back is brand new, or is at least a
> spotlessly-clean refurbished one. My old unit had several minor cracks
> in the green translucent plastic surrounding the display, and a few
> minor scratches on the display, the returned unit has neither. The
> display on the new unit still has the plastic cover on it that you
> peel off before use, just like a new unit, and is scratch-free.
> Everything works as if brand new.
>
> I am 99.9% satisfied with the service that Garmin provided -- the
> missing 0.1% was due to the 30 minutes that I had to stay on hold
> before I finally connected with a Garmin rep to get authorization to
> send the unit back and arrange payment. That was frustrating, but the
> end result more than makes up for that minor annoyance. I highly
> recommend Garmin's service to any Garmin owner.
>
> JL

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