Re: 2 GIG SCANDISK CompactFlash $136.99 !

kashe_at_sonic.net
Date: 09/16/04 

Date: Thu, 16 Sep 2004 01:54:57 GMT

On Wed, 15 Sep 2004 08:06:33 GMT, "H.W. Stockman"
<stockman3@earth-REMOVE_THIS-link.net> wrote:

>
><kashe@sonic.net> wrote in message
>news:g50fk0dgciglemgmjdnkbkmbjl4bfcpje3@4ax.com...
>> On Tue, 14 Sep 2004 09:43:19 -0700, Guinness Mann <gmann@dublin.com>
>
>> >days later got the explanation that I would get the rest of the money
>> >when they finished processing my return through their receiving
>department.
>> >
>> >That was about a year ago and I have yet to be credited, despite
>> >repeated requests via their form.
>>
>> A year later and you haven't run this past your credit card
>> issuer for a chargeback??? You're a man of great faith.
>
>You must have a better credit card company than I have (Chase VISA).

        I have the same. But if the full refund hadn't been made in
about six weeks, I'd have claimed then. The company's inability to get
through their internal porocesses is not to be made my problem.

> The
>last time I had to apply for a "chargeback," there was quite a bit of
>paperwork, for the simple case of a company that had immediately charged my
>card and shipped nothing. If there is any indication that you accepted
>product or any partial refund, the case gets immensely complicated. In my
>case, I was told that an application only 3 months after the charge was
>nearly "too late;" Yet I had to wait at least 2 months to prove the order
>wasn't simply late.

        If I'm not mistaken, in the US, there is a limit beyond which
the company is required to deliver product or offer (your option only)
to make a refund.

> I had to document all my correspondence with the
>company, which consisted of me calling their toll-free number and leaving
>messages that were never answered, and sending e-mails that were never
>answered. After another 4 months I got back my $110.00 refund, only because
>the guilty company fessed up; my refund notice came with a note that if the
>company had not voluntarily ceded the amount, I would have been liable in
>full.
>

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