Garmin don't want to know about bugs
- From: Vartan Narinian <vsn@xxxxxxxxx>
- Date: Sun, 12 Mar 2006 14:55:18 +0000 (UTC)
I'm relatively new to Garmin; Around a year ago I bought a new Atlantic
Quest and a secondhand Atlantic GPSMAP 60C. While I'm reasonably happy
with the products, their support has been absolutely useless.
It is inevitable that people will discover bugs when using the product.
Garmin tech support took weeks to come up with rubbish responses
'explaining' the wrong behaviour. Sometimes you could tell from the way
the response was written that they knew even less than can be learned by
reading the manual.
Once I managed to get a more experienced first-line support guy and
convinced him that the behaviour was erroneous and in fact contrary to the
manual. He sent the request to the second-line guys who came up with the
fantastic one-liner "This is by design."
Nice one Garmin. Your support ranges from non-existent to insulting. And
to think that I paid full UK price (approx. twice the US price) has pissed
me off even more. See if you ever see a penny from me again.
Contrast this behaviour with NAVTEQ, who supply the MapSource maps. Every
single discrepancy I reported has been investigated in the field, the
problem corrected and a followup emailed.
--
Vartan
.
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