Re: Garmin don't want to know about bugs

In article <99c81257s34fdm2ntq8sj62ec7mbtlvp1u@xxxxxxx>,
Vartan Narinian <vsn@xxxxxxxxx> wrote:

Nice one Garmin. Your support ranges from non-existent to insulting. And
to think that I paid full UK price (approx. twice the US price) has pissed
me off even more. See if you ever see a penny from me again.

Given both of the examples posted, I think what's going on here is that
this fellow has a specific issue, sends that in, and gets a general
response.

Almost all "help" centers work this way; they hire low paid people to
work on automated systems with canned responses. They punch in a couple
of keywords, then just shunt the canned "explanation" to the user.
Almost every big company with a "help" system does this...and I think
this is what the user is feeling; frustrated.

I agree; that's a "best guess" cheap system that companies use so they
don't have to pay/employ real "techs" or at least, people smart enough
to actually write a valid response.

These systems suck of course; they are just "general" information in
chunk form. But companies all believe the "live assist" stuff (having
an idiot select from a big list of canned responses) will save their
bottom line so they all use it. "Customer service" has become an
oxymoron....
.

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