Re: Garmin tech support: "Your wait time will be over 30 minutes"

In defense of Garmin, they can't program every GPSr to meet everybody's
individual requests, desires, or preferences. All we would end up is a
nightmare of changes or choices to wade through when purchasing or updating
each individual GPSr model.



I think I have made reasonable email requests and they have always responded
to my emails.



Not can all "bugs" be corrected, tested, and implemented on a moment's
notice. I am sure they do their testing prior to rolling out an update and
diligently test each prior to a release. However, every feature can't
possibly be tested in every possible situation that individual users may
encounter. Each programming change possibly has an impact on other features
and may require time to design and correct.



I have to believe that the designers, programmers, and owners use their
products and evaluate and update their products as necessary. Are the
designers and programmers perfect? I have my doubts, but then again, I will
not admit to being perfect either.



It's like I tell others that I work with on a daily basis: "When I am
perfect I will quit talking to you, and expect that when you are perfect,
you will quit talking to me".



I have 3 Garmin units and think they are all great! Are their better ones
on the market? Not for the money that I can afford to spend! I like what I
have and when the time comes to get a new one, it will be another Garmin
unit!



KenG


"David Lee" <davidlee_malvern@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:B4SdnQrB3uwBT8zZRVnyiQ@xxxxxxxxxxxxxxxxx
kashe@xxxxxxxxx wrote :
so I assume that they just ignore common grouses that
they have no intention of addressing.

I think so, too. They might answer emails on subjects that they feel
like answering, and ignore the others. I know they have ignored my
emails asking them to fix that compass arrow on the auto section of the
276C - and of course they ignored my emails asking them to justify the
POI's on their maps that show gay and lesbian centers and alcoholic
rehab centers and bead shops instead of hospitals and gas stations!

Maybe you're just not their preferred audience.

Garmin support should still have replied. However my emails to them
contained no such potentially contentious subjective issues - just reports
of bugs and problems with my Vista and MapSource. One example was the
failure to include functionality to disable National Park shading in the
Vista that is included in other Garmin receivers. This is an important
fault which renders Metroguide maps almost entirely useless in certain
areas (without binary-level hacking of .img files to kill the shading). I
simply requested that they consider issuing a firmware upgrade to fix the
problem, since the original Vista is still on sale, and twice they have
simply ignored my emails. Since then, from correspondence on this
newsgroup, I have realised that this is a well known problem that Garmin
has absolutely no intention of addressing and company policy appears to be
not to reply at all to such "hopeless cases".

I have reported other problems with the Vista and MapSource and emailed
suggestions for possible improvements and I have never received a reply
from any of them. I am starting to believe that they will only respond to
requests for service that can be solved with a specific action - such as
return for repair or purchase of unlock codes.

David



.

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