Re: Fascinating book ...
From: Marc Adler (marc.adler_at_gmail.com)
Date: 01/12/05
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Date: Wed, 12 Jan 2005 20:45:14 GMT
Don Kirkman wrote:
> I have some reservations about the generality of that statement.
That's a good one!
> Travel
> agencies always seem to want the full name, service businesses seem to
> want the last if not the full, and busy restaurants and golf courses
> seem to prefer the last name to avoid 17 Johns showing up for
> reservations at the same time. (And more than a few businesses use the
> last name to pull up their computer files on the customer.)
I meant restaurant reservations, but you're right.
Either way, since when did reservations count as personal introductions?
Marc
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