Re: File btoken during root canal

cassiesmommy wrote:

On Feb 1, 7:41 am, Mark & Steven Bornfeld
<bornfeldm...@xxxxxxxxxxxxxxx> wrote:

cassiesmommy wrote:

On Jan 30, 7:55 pm, Steven Bornfeld <dentaltwinm...@xxxxxxxxxxxxx>
wrote:

Cassiesmo...@xxxxxxxxx wrote:

Ok, I know that it happens, or at least now I do. I went to the
dentist to have a root canal performed. The procedure went fine until
they took an x-ray at the end (before filling it) and found that part
of the file had broken off. I was then told to go to a specialist
which they referred me to. I went and he did a whole new root canal
and removed part of the file. My problem is that I was charged and
extra $245 to have the obstruction removed. Like I said I understand
that stuff like that happens, however I believe it is my dental
offices responsibility to reinburse me for the $245 fee since it was
the dentists doing, not mine. I filed a greivance with the office,
however I'm not sure how good of a chance I have of being reimbersed
so I just wondered if this had happened to anyone else and if there
was any advice out there that would be helpful!!
Thanks,
Cassies mommy

Personally, if I am unable to complete a root canal, I will not charge
the patient. The specialist will for sure though, and I haven't seen a
fee that low from a specialist in a long, long time.
This is not about blame--it DOES happen. However, if I refer a patient
to a specialist they KNOW it's going to cost them. If you are saying
the specialist returned you to your dentist to complete the root canal
and the $245 fee was to remove the broken instrument, I see no problem
with that. The alternative would likely have been what I would do--I
wouldn't charge you, but the specialist would--and it would have been a
lot more than $245.

Steve- Hide quoted text -

- Show quoted text -

the $245 was just to have the obstruction removed, I payed a total of
$480, for a new root canal and the fee for the removal of the file.
It may seem so low because we have military dental insurance, but the
insurance didn't cover any of the fee for the file, just the root
canal.

So--just to be clear--the first dentist charged you for the root canal,
then the specialist charged $245 for the removal of the instrument, and
then the generalist charged you a second time for the root canal to be
re-done?

Steve

--
Mark & Steven Bornfeld DDShttp://www.dentaltwins.com
Brooklyn, NY
718-258-5001- Hide quoted text -

- Show quoted text -


No, I got my money back for the first root canal, because they didn't
finish it. I'm not angry at the dentist or anything and I'm not
trying to get extra money out of em, I just believe the $245 for
having to pay to have the file removed is something I should be
reimbursed for because it's a whole new fee added to my total dental
costs that I would not have had otherwise.



I don't agree. Perhaps you should have been referred to the specialist in the first place. It would have LOOKED better (it would have eliminated the appearance that a mistake had been made) but it would in all likelihood have cost you more.
There are other factors connected to this situation that may have changed the way you were treated and explain the way you were referred back and forth (such as the military insurance and some restrictions related to that) and if that is the case I cannot speak to that.
If you wound up at the end with a good, functional tooth, then comfort yourself at least by knowing that $480 for a root canal is relatively very low. Furthermore, removal of broken instruments is sometimes not possible, and some methods can put the root at risk.
In other words, I know you're annoyed--but things might have gone(and frequently do) much worse.

Steve

--
Mark & Steven Bornfeld DDS
http://www.dentaltwins.com
Brooklyn, NY
718-258-5001
.

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