Re: Computer problem

From: 14tonks (mail.2.14tonks_at_recursor.net)
Date: 06/11/04 

Date: Thu, 10 Jun 2004 20:11:58 -0400

If files disappeared from her hard drive, and her A: drive is now
inoperative, I would certainly suspect a very nasty pest of some kind,
possibly one that rewrites parts of the BIOS. I think this problem may be
one for the local computer shop. (If her AV may not be up to date,
something tells me she doesn't have a record of her original CMOS settings
either.) She could try entering setup and checking to see if the A: drive
has simply been disabled there. If so, re-enabling it may allow her to use
a rescue boot disk in the A: drive to clean things up. If essential
operating system files were included in those disappearing files, she may
end having to reinstall everything from backup, though, if she has a backup,
or rebuild from a reformatted disk if she doesn't. 

-- 
Sheila
To reply to me, add the prefix real. to my address.
"Anne Vasquez" <annevasquez@NOSPAMhotmail.com> wrote in message
news:ne6yc.7158$n65.6701@newssvr33.news.prodigy.com...
> My daughter is having major problems with her computer, and I told her I'd
> post a question here, since I know that the folks on SMT know all!
>
> When she plugged her digital camera into the USB port, she says she got an
> unknown error message, and files started disappearing.  She rebooted and
got
> a strange-looking screen (green and white instead of the usual colors in a
> Windows start-up screen) and the error message:  MPR.exe has caused an
error
> in MPRSERV.dll.  MPR will now close.  At that point, the computer shuts
> down.  It won't recognize her McAfee rescue disks, and she says it doesn't
> acknowledge her A: drive at all.  She's used the digital camera many times
> with no problem, and she's running Windows ME.
>
> Virus?  Spyware?  Hardware problem?  We're both clueless, although it
> wouldn't come as a huge surprise to me if her AV program isn't up to date.
>
> Thanks for any ideas anyone can come up with!
>
> Anne
>
>

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