Re: Outsourcing hits home - my home!

From: The Brown Family (r.c.brown_at_cox.net)
Date: 07/29/04 

Date: Wed, 28 Jul 2004 21:31:44 -0700

My sympathies, I lost an entire clinic to outsourcing about 4 years ago.
They never came back, but then were owned by the same doctor who started the
overseas transcription company.

Cheryl B.

"Barbara OBrien Smith" <bsptss@aol.com> wrote in message
news:20040728113049.06859.00002303@mb-m13.aol.com...
> Well it happened today. I knew something was up because I wasn't get the
same
> volume of tapes I had previously for the past few weeks, but the office
girls
> told me things were slow because of vacations, etc. Being an oncology
office, I
> know vacations do not affect this practice as much as others. Today the
doctor
> asked me to come back into his office. He told me he was very happy with
my
> service and appreciated the quality and turn-around he has had these past
few
> years, but the bottom line is money. He has tried an internet service that
> outsources the work and although he is not "happy" with the service, he is
> "satisfied". He told me to keep the stationary and env. and he will
> occasionally use me when he needs something ASAP. He'll just "throw it on
a
> tape and call for a pick-up". URGH!!!!
>
> Barbara

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