Re: laptops

From: Bob (nottooslow_at_forevermail.com)
Date: 09/24/04 

Date: Fri, 24 Sep 2004 02:15:51 GMT

In article <2rgmmkF19h7mqU1@uni-berlin.de>, lrooff@hotmail.com says...
<snip>
> I used to do tech support for E-Machine. In fact, I was one of the
> original technicians, starting when they first went on the market in
> December of 2000. Their laptops weren't on the market back then, so
> I can't speak directly on point. However, there were some problems
> with the desktop computers and with the company (which has twice
> changed hands since then as well). Biggest problems with the
> computers were power supply failures and cheap software modems. The
> bigger problems were at the administrative and support ends of the
> business. No 800 number, so being on hold for half an hour left he
> customer with the phone bill. Due to low pay among technicians,
> there was a high turnover rate, which, in turn, meant most of the
> techs lacked experience. The company also dragged its feet on
> warranty replacements, not only making the customer pay for
> shipping, and requiring them to return the entire computer to get a
> replacement for something as simple as a modem and then replacing
> the entire unit with a refub machine, but also taking forever to get
> the replacement shipped out. I would go with an established and
> reliable brand, including Dell, Sony, Toshiba or IBM. (IBM has a
> good reputation in the laptop market, unlike their desktop
> machines.)
>
> Eliyahu
>
>
>
Eliyahu,

I had the misfortune of having an E-machine desktop as my machine at a job
in March of 1999, so they were out before December 2000.

I will second IBM laptops. They recently got top rating in one of the PC
magazine tests.

Bob/Texas

BTW, a belated happy New Year to you. May your name be inscribed in the
Book of Life for the coming year.

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