Re: laptops

From: Eliyahu Rooff (lrooff_at_hotmail.com)
Date: 09/24/04 

Date: Fri, 24 Sep 2004 09:23:15 -0700

"Bob" <nottooslow@forevermail.com> wrote in message
news:MPG.1bbd3fab62725b6d989923@news-server.satx.rr.com...
> In article <2rgmmkF19h7mqU1@uni-berlin.de>, lrooff@hotmail.com
> says...
> <snip>
>> I used to do tech support for E-Machine. In fact, I was one of
>> the
>> original technicians, starting when they first went on the market
>> in
>> December of 2000. Their laptops weren't on the market back then,
>> so
>> I can't speak directly on point. However, there were some
>> problems
>> with the desktop computers and with the company (which has twice
>> changed hands since then as well). Biggest problems with the
>> computers were power supply failures and cheap software modems.
>> The
>> bigger problems were at the administrative and support ends of
>> the
>> business. No 800 number, so being on hold for half an hour left
>> he
>> customer with the phone bill. Due to low pay among technicians,
>> there was a high turnover rate, which, in turn, meant most of the
>> techs lacked experience. The company also dragged its feet on
>> warranty replacements, not only making the customer pay for
>> shipping, and requiring them to return the entire computer to get
>> a
>> replacement for something as simple as a modem and then replacing
>> the entire unit with a refub machine, but also taking forever to
>> get
>> the replacement shipped out. I would go with an established and
>> reliable brand, including Dell, Sony, Toshiba or IBM. (IBM has a
>> good reputation in the laptop market, unlike their desktop
>> machines.)
>>
>> Eliyahu
>>
>>
>>
> Eliyahu,
>
> I had the misfortune of having an E-machine desktop as my machine
> at a job
> in March of 1999, so they were out before December 2000.
>
You're right, and I dont' know why I typed December of 2000. Should
have been December of 1998. By Dec. of 2000, I'd left the company
(Sykes) that was providing their tech support.

Eliyahu

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