Re: MQ-are cheating employees on lines?

From: Mariette (me_at_privacy.net)
Date: 11/18/04 

Date: Thu, 18 Nov 2004 07:54:33 -0800

On 18 Nov 2004 13:06:57 GMT, sanditypes@aol.comshazbot (SANDITYPES)
wrote:

>>On the other hand, those on other platforms before (such as MTShell,
>>etc.?) may seem to be "feeling" that they are experiencing a drop in
>>production due to a change in counting methods.
>
>I genuinely don't think it's just a feeling. I worked briefly for them on the
>DQS platform and never could bust 200 lph when my normal is 400+. I have my
>suspicions about what causes it, but the "legitimate" part of the problem is
>that the ADT screen is time-consuming and you get credit for absolutely nothing
>you do while you're on it, only for what you type on the white screen after you
>finish it. If you happen to get a lot of short reports in the 1 minute range
>(which is what I got on that particular account), you're actually spending more
>time on the ADT screen than you're spending typing!
>
>I hope your experience is better than most I've heard about, Mariette - good
>luck! :)
>
>Sandi

Thanks, I do too. :) Almost wish I was coming to it through Medrite,
as those who were on that platform seem to be the happiest with the
changeover so far.

Oh, what I meant by a "feeling" was the feeling that any drop in
production might be due to suddenly not being paid for spaces without
being told, etc., etc., which of course isn't the case (though during
my conference-call training session, it seemed apparent that several
of the other trainees were not aware that ADT input is not paid for
... and I was under the impression that if I hadn't brought it up,
then our trainer certainly wasn't planning on saying anything about
that on her own).

You have a good point about a lot of short reports being less
productive, what with the time spent fooling with the ADT screen
(which is the one thing about this that _does_ bother me, certainly).
Luckily, my account isn't one with a lot of short, little reports, so
hopefully that will be a very minimal factor which will be compensated
for by increased production by the program in general. <fingers
crossed>

Mariette 

-- 
(wabewawa61-at-earthlink-dot-net)