Re: Best Buy SUCKS

From: Jeannie Wilson (jwilson421_at_comcastspamkills.net)
Date: 12/18/04 

Date: Sat, 18 Dec 2004 07:40:45 -0600

bsptss@aol.com (Barbara OBrien Smith) wrote here for all to
seenews:20041218071738.21805.00001865@mb-m14.aol.com:

> Once I again I'm missing a post. I have the preferences set to the
> highest limit 5000 words and still miss posts. Someone please send me
> the original post.

Barb - sent this to your email also.

Okay, I just gotta say it. Best Buy SUCKS big time. I went to the store
yesterday and they were out of the item I am getting DH for Christmas.
They told me that they get shipments every day and that online will know
what is being delivered to them even before they get it, so to go online,
check availability at that store, if the item is there, choose to pick it
up from the store, and order it that way. Said my debit card would not be
charged until I showed up to pick it up. So...did that. Was excited
becaue it was there and did all the stuff to order the item and got the
"your card will not be charged until you pick up the item" stuff. Got the
order confirmation email again stating the same thing. Double checked my
bank online to make sure that the item had not been charged to my debit
card (last night). When I came into the office later on last night I had
gotten an email stating that the item was not available for pickup at the
store and to call the 1888bestbuy number to either have it shipped to me or
to locate another store where it was in stock and again stating that my
debit card had not been charged. I did that today after my son's school
Christmas program and was told that not only was it not available in the
store but there were and had been none in the warehouse so they (Best Buy)
could not possibly fill the order. They told me it was in two other stores
in SC but both were over 2 hours from me, so I told them I would not be
making the drive and asked if they could do a store-to-store transfer and
they said that was impossible and I asked if they could ship it to me
directly from a store with it in stock and was told that also was
impossible. I was told by the CSR that my debit card had not been charged
and did I want to cancel the order to keep it in case they got some in
within the next 8 days. I told her to cancel my order and she again
confirmed that my card had not been charged. I check my bank online and
sure enough - it was charged. Not only did they charge me after they said
they had not charged me, they charged it AFTER they knew that there was NO
POSSIBLE way for them to fill my order. I had spent greater than 30 minutes
on the phone the first go 'round, so you can imagine how happy I was to
have to call them back. 20+ minutes on hold and I finally get a person who
pulls it up and tells me my money will be refunded on the 22nd or 23rd.
22nd or 23rd?? I ask and he or she (couldn't tell which it was) said
"yessss" (in a tone like I was a complete idiot). I told them that this
was completely unacceptable and that I wanted to speak to the supervisor.
I was told that there was nobody higher to talk to. I asked again - so, out
of the entire Best Buy Corporation, you are the highest customer service
person I can speak to and was told "well, yes I am". I said - may I have
your name. "I do not give that out" was the response. In shock - I said -
I beg your pardon? and the response was repeated. By now I am ready to
spit nails. I said again -I want to speak to whoever your supervisor is
and was told that there was nobody higher. Now, I find it a bit hard to
believe that the head of customer service for the entire Best Buy
corporation is answering phones on the 1888bestbuy number so I ask to speak
to someone in their accounts/billing department and he said "everyone else
is busy", to which I said "I can hold". At this point, I am told that not
only will he not allow me to hold but again that there is nobody higher I
can speak to, meanwhile still not revealing his name. I told him again
that waiting that many days on them to refund my money that they should
have never taken in the first place was totally unacceptable and he told me
that "the longer you keep complianing the longer it is going to take for
you to get your money back" I was totally flabbergasted and then I went
into a bit of a tirade of how I never should have given Best Buy the
benefit of the doubt again. See..the first time I had an issue with them
was over a refund for an item that was bought and returned in the store.
They had been paid in cash and when the item was returned, said the refund
check would be mailed within 7-14 days and that it was not their policy to
give cash back, blah, blah, blah. Completely unacceptable but nothing to do
about it. They were new to the area and waited about 1-2 years before I
went back in there for something. My computer died on a Sunday afternoon
and DH and I were off on a mad dash to find somewhere open so I could get a
computer and get it operational and set up and get my work turned in for
Monday. Went there b/c it was the closest place. Spent 2+ hours looking
at different computers, etc and it was about 30 minutes before they closed
when we decided on which one we wanted. I told them "I'll take this one"
and was told "You can come and pick it up tomorrow". HUH??? They knew the
story. They knew the rush. They knew we had to have one TONIGHT as we
told them AS SOON AS WE GOT THERE. I said - well, I'll just pick another
one that is in stock. "The one you want is in stock" I was told and asked
bewildered why I couldn't take it home and was told "we're doing inventory
tonight after we close". Okay...I still don't get why I cannot take it
home and ask again. He said....well, trying to speed things along we
already counted this department so we cannot sell anything from it. Found
out they had actually counted them while we were there shopping - knowing
full well that I intended on taking a computer home TONIGHT. I said "You
can't subtract one??" and was told that "that's not how it works". Okay, I
was pissed beyond belief and stormed out of the store and hadn't been back
until yesterday (nearly 3-4 years later). I told them that I thought it
was just their North Charleston store that was full of incompetence but
apparently it was the entire company. He said "do you want me to give you
your case number or not?" quite rudely. I again asked - "what is your
name?" Response "Carol". "Carol what" I ask. "I will not give you my full
name". I said, "okay, understandable. What is your employee number?"
Don't have one" was my response. HUH?? I said -well, when I call back and
tell them I spoke to Carol this is what I am going to hear "do you know how
many carols we have working for us" to which he replied - "yeah, that will
probably happen but I don't give out my name". At this point, I am ready
to drive my car through the Best Buy storefront - it's a good thing my son
was here or I would've gone down to the store and probably ended up
arrested. I told him - You guys stole my money. You took it knowing FULL
WELL that you did not have the merchandise to sell me and he said "yes, I
guess we did". I then asked what would happen to me if I took a product of
theirs knowing full well I did not have the money to pay for it and he told
me I'd be arrested. I asked - "what's the difference" and that at the very
least, I feel this is a Breach of Trust issue if not flat out stealing and
he sort of chuckled. Meanwhile, I am trying to figure out if this really
is Carol with a gruff voice or really a male with a bit of a feminine voice
but figured I'd better not even go there. Anyway......I have no product
and no chance of getting the product from Best Buy and they have my money
and I have to wait until the 22nd or 23rd to get a refund. I wrote a letter
to their service department via email earlier and plan on copying them via
email to their news/media department and to any other department I can find
numbers and/or email addresses to on their website. I am furious, I'll
tell you, JUST FURIOUS!!

I did call my bank and the bank cannot even release it as they didn't put a
hold on the money and because it has been charged, they cannot decline it
or reverse it. They said there have been issues with Best Buy similar to
this before. So....BEWARE OF BEST BUY!! I filed a complaint with my bank
and they can investigate it today and hopefully have it resolved within a
few days. My bank is being wonderful and I honestly believe there is
nothing they can do at the moment considering the person I spoke to is one
of my best friends. YIKES!! Anyway...had to vent!!!

Relevant Pages

  • Re: Best Buy SUCKS
    ... I didn't have a money issue with them, but I won't go back because every ... I went to the store ... > bank online to make sure that the item had not been charged to my debit ... Not only did they charge me after they said ...
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  • Re: Best Buy SUCKS
    ... I went to the store ... > bank online to make sure that the item had not been charged to my debit ... Not only did they charge me after they said ... > pulls it up and tells me my money will be refunded on the 22nd or 23rd. ...
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  • Re: Best Buy SUCKS
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  • Best Buy SUCKS
    ... I went to the store ... bank online to make sure that the item had not been charged to my debit ... Not only did they charge me after they said ... pulls it up and tells me my money will be refunded on the 22nd or 23rd. ...
    (sci.med.transcription)