Re: Best Buy SUCKS

From: ajpdla (ajpdla_at_pacifier.com)
Date: 12/18/04 

Date: Sat, 18 Dec 2004 12:14:32 -0800

Disclaimer: I have not read the entire message.

1. You waited entirely too long to start your Christmas shopping, if you
just went online on the 17th. Every year, I get so upset that Christmas
comes earlier. This year it seemed to come the VERY DAY after Halloween.
It makes me sick. Just sick. However, that being said, and aving said that
to myself the VERY DAY after Halloween, I looked at the calendar two days
ago and said, ohmigod! it's already only 9 days to Christmas. I currently
work in a retail field and we have people coming in daily for Christmas
lights and they are pretty pissed that we are out of stock as of like the
5th of December and we are not expected to get anything else from the
warehouse as they now ligst these items "Out of Season."

2. I really have never had a problem with Best Buy. Many of the things I
have came from them, although not before Christmas. :)

Pause while I took some time to read your rant; but it just goes on and on.

3. I can't understand the problem with your card being charged or not. If
it's charged, you are entitled to the item. Seems to me just reading the
issue with the charged card that you may or may not have had the money to
cover it. I don't know. You just rant and rant. :) It's all good, mind
you. I am in somewhat the same boat right now with Sprint over my DSL
install. I have waited five plus years for DSL, havnig moved out of L.A.
just when it was becoming the norm, up here to Oregon where nothing was
available until last Monday when I got the flier saying "It's here." So I
call, get all sorts of bum information from the CSR. Install happened after
waiting for the technician (we all have our respective problems, as you can
see) for almost three hours (no pay for waiting, mind you). Call to ask
where he is. "Oh, you know what, sir, he JUST picked up that slip to do the
job." Yeah, right. Okay. Whatever. Guy comes out. Hooks up the line.
"Where's the modem I was told was in the truck? I'm ready to get on." "We
don't carry modems, Sir." So now I'm hooked up with no modem to connect.
Wonderful. (See? I can rant, too") Called Customer Service. They told me
I'm up and running (and being carged from the install time). Prove it I
say. No modem. "We'll ship that right out." NEXT WEDNESDAY!!!!! Which
will become a week from then because of Christmas schedules. So I have DSL
connected to my line -- It's within my grasp -- but no friggin modem to
connect with.

UGH!

Anyway, I digress and will try to read the rest of YOUR rant now........

It's too much. I'm sorry. I just can't read it. Much as people are
probably saying about mine.

4. Stay out of Best Buy. It seems to be too detrimental to your health.

5. Call your bank. Tell them to refuse the charge.

6. TRY to have a Merry Christmas and don't let this one thing f*uck it up
for you. As you can see, *I* still have my dial-up, at the very least.

Aaron

"Jeannie Wilson" <jwilson421@comcastspamkills.net> wrote in message
news:Xns95C2A89693DAEjwilson421comcastnet@216.196.97.136...
> Okay, I just gotta say it. Best Buy SUCKS big time. I went to the store
> yesterday and they were out of the item I am getting DH for Christmas.
> They told me that they get shipments every day and that online will know
> what is being delivered to them even before they get it, so to go online,
> check availability at that store, if the item is there, choose to pick it
> up from the store, and order it that way. Said my debit card would not be
> charged until I showed up to pick it up. So...did that. Was excited
> becaue it was there and did all the stuff to order the item and got the
> "your card will not be charged until you pick up the item" stuff. Got the
> order confirmation email again stating the same thing. Double checked my
> bank online to make sure that the item had not been charged to my debit
> card (last night). When I came into the office later on last night I had
> gotten an email stating that the item was not available for pickup at the
> store and to call the 1888bestbuy number to either have it shipped to me
> or
> to locate another store where it was in stock and again stating that my
> debit card had not been charged. I did that today after my son's school
> Christmas program and was told that not only was it not available in the
> store but there were and had been none in the warehouse so they (Best Buy)
> could not possibly fill the order. They told me it was in two other
> stores
> in SC but both were over 2 hours from me, so I told them I would not be
> making the drive and asked if they could do a store-to-store transfer and
> they said that was impossible and I asked if they could ship it to me
> directly from a store with it in stock and was told that also was
> impossible. I was told by the CSR that my debit card had not been charged
> and did I want to cancel the order to keep it in case they got some in
> within the next 8 days. I told her to cancel my order and she again
> confirmed that my card had not been charged. I check my bank online and
> sure enough - it was charged. Not only did they charge me after they said
> they had not charged me, they charged it AFTER they knew that there was NO
> POSSIBLE way for them to fill my order. I had spent greater than 30
> minutes
> on the phone the first go 'round, so you can imagine how happy I was to
> have to call them back. 20+ minutes on hold and I finally get a person
> who
> pulls it up and tells me my money will be refunded on the 22nd or 23rd.
> 22nd or 23rd?? I ask and he or she (couldn't tell which it was) said
> "yessss" (in a tone like I was a complete idiot). I told them that this
> was completely unacceptable and that I wanted to speak to the supervisor.
> I was told that there was nobody higher to talk to. I asked again - so,
> out
> of the entire Best Buy Corporation, you are the highest customer service
> person I can speak to and was told "well, yes I am". I said - may I have
> your name. "I do not give that out" was the response. In shock - I
> said -
> I beg your pardon? and the response was repeated. By now I am ready to
> spit nails. I said again -I want to speak to whoever your supervisor is
> and was told that there was nobody higher. Now, I find it a bit hard to
> believe that the head of customer service for the entire Best Buy
> corporation is answering phones on the 1888bestbuy number so I ask to
> speak
> to someone in their accounts/billing department and he said "everyone else
> is busy", to which I said "I can hold". At this point, I am told that not
> only will he not allow me to hold but again that there is nobody higher I
> can speak to, meanwhile still not revealing his name. I told him again
> that waiting that many days on them to refund my money that they should
> have never taken in the first place was totally unacceptable and he told
> me
> that "the longer you keep complianing the longer it is going to take for
> you to get your money back" I was totally flabbergasted and then I went
> into a bit of a tirade of how I never should have given Best Buy the
> benefit of the doubt again. See..the first time I had an issue with them
> was over a refund for an item that was bought and returned in the store.
> They had been paid in cash and when the item was returned, said the refund
> check would be mailed within 7-14 days and that it was not their policy to
> give cash back, blah, blah, blah. Completely unacceptable but nothing to
> do
> about it. They were new to the area and waited about 1-2 years before I
> went back in there for something. My computer died on a Sunday afternoon
> and DH and I were off on a mad dash to find somewhere open so I could get
> a
> computer and get it operational and set up and get my work turned in for
> Monday. Went there b/c it was the closest place. Spent 2+ hours looking
> at different computers, etc and it was about 30 minutes before they closed
> when we decided on which one we wanted. I told them "I'll take this one"
> and was told "You can come and pick it up tomorrow". HUH??? They knew
> the
> story. They knew the rush. They knew we had to have one TONIGHT as we
> told them AS SOON AS WE GOT THERE. I said - well, I'll just pick another
> one that is in stock. "The one you want is in stock" I was told and asked
> bewildered why I couldn't take it home and was told "we're doing inventory
> tonight after we close". Okay...I still don't get why I cannot take it
> home and ask again. He said....well, trying to speed things along we
> already counted this department so we cannot sell anything from it. Found
> out they had actually counted them while we were there shopping - knowing
> full well that I intended on taking a computer home TONIGHT. I said "You
> can't subtract one??" and was told that "that's not how it works". Okay, I
> was pissed beyond belief and stormed out of the store and hadn't been back
> until yesterday (nearly 3-4 years later). I told them that I thought it
> was just their North Charleston store that was full of incompetence but
> apparently it was the entire company. He said "do you want me to give you
> your case number or not?" quite rudely. I again asked - "what is your
> name?" Response "Carol". "Carol what" I ask. "I will not give you my full
> name". I said, "okay, understandable. What is your employee number?"
> Don't have one" was my response. HUH?? I said -well, when I call back
> and
> tell them I spoke to Carol this is what I am going to hear "do you know
> how
> many carols we have working for us" to which he replied - "yeah, that will
> probably happen but I don't give out my name". At this point, I am ready
> to drive my car through the Best Buy storefront - it's a good thing my son
> was here or I would've gone down to the store and probably ended up
> arrested. I told him - You guys stole my money. You took it knowing FULL
> WELL that you did not have the merchandise to sell me and he said "yes, I
> guess we did". I then asked what would happen to me if I took a product
> of
> theirs knowing full well I did not have the money to pay for it and he
> told
> me I'd be arrested. I asked - "what's the difference" and that at the very
> least, I feel this is a Breach of Trust issue if not flat out stealing and
> he sort of chuckled. Meanwhile, I am trying to figure out if this really
> is Carol with a gruff voice or really a male with a bit of a feminine
> voice
> but figured I'd better not even go there. Anyway......I have no product
> and no chance of getting the product from Best Buy and they have my money
> and I have to wait until the 22nd or 23rd to get a refund. I wrote a
> letter
> to their service department via email earlier and plan on copying them via
> email to their news/media department and to any other department I can
> find
> numbers and/or email addresses to on their website. I am furious, I'll
> tell you, JUST FURIOUS!!
>
> I did call my bank and the bank cannot even release it as they didn't put
> a
> hold on the money and because it has been charged, they cannot decline it
> or reverse it. They said there have been issues with Best Buy similar to
> this before. So....BEWARE OF BEST BUY!! I filed a complaint with my bank
> and they can investigate it today and hopefully have it resolved within a
> few days. My bank is being wonderful and I honestly believe there is
> nothing they can do at the moment considering the person I spoke to is one
> of my best friends. YIKES!! Anyway...had to vent!!!

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