Indian Call Center Employees Hack US Bank Accounts (CITIBANK?)



Indian Call Center Employees Hack US Bank Accounts

http://timesofindia.indiatimes.com/articleshow/msid-1070986,curpg-1.cms

PO staffers hack bank A/Cs, steal Rs 1.5 crAdd to Clippings

TIMES NEWS NETWORK[ WEDNESDAY, APRIL 06, 2005 11:19:03 PM ]

PUNE: Cyber crime has moved to the next level in Pune. Close on the
heels of the Webcam Kulkarni scandal, in which a tenant secretly
filmed girl students staying in his hostel using hidden cameras, the
Pune police have unearthed a major siphoning racket involving former
and serving callcentre employees.

They allegedly transferred a total of Rs 1.5 crore (US $3.5 lakh) from
a multinational bank into their own accounts, opened under fictitious
names. The money was used to splurge on luxuries like cars and mobile
phones.

Twelve people, including the alleged mastermind, have been arrested.
The police are trying to determine the extent of the scam and whether
the accused committed such crimes earlier.

Addressing a press conference on Wednesday, police commissioner D.N.
Jadhav said, "This is a rare case in which criminals have exploited
the weaknesses in high-end technology."

While Jadhav refused to disclose the name of the BPO or the bank
involved, police sources said some of those arrested were employees of
Msource, Kalyaninagar. Police sources said the alleged mastermind,
Ivan Samuel Thomas (30) of Sangamnagar, Old Sangvi, who claims to be
an MBA degree holder, is an exemployee of Msource.Vivek Dayal, head
(corporate communications) of Msource, told TNN: "It is an unfortunate
thing to happen. However, the arrested people are not on our rolls
now."

He refused to comment on the company?s security system. Asked to
divulge the name of the bank, the accounts of which have been hacked
into, Dayal said he could not reveal names of the company?s clients as
they had signed a non-disclosure agreement. But, according to sources,
the bank is Citibank.

According to the police, Thomas, who worked in the callcentre for six
months before quitting the job in December 2004, had the secret
pincodes of the customers? e-mail IDs, which were used to transfer
money. In January, he roped in his friends and transferred money from
four accounts of the bank?s New York-based customers into their own
accounts, opened under fictitious names.

The money was transferred to the accounts on February 22, March 23 and
March 31. The amount was later withdrawn by cheques drawn in their
(accused?s) names or on the names of other people. The customers, from
whose accounts the money had been withdrawn, alerted the bank
officials in the US, after which the crime was traced to Pune.

ACP Sanjay Jadhav, who heads the crime branch along with his team,
consisting of inspector Satish Devre, assistant police inspector
Vasant Aphale and others, swung into action and arrested the 12
accused.
.



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