Re: Aussie Doctors Outsourcing MT to India
- From: "ozgal" <ozgal33@xxxxxxxxx>
- Date: Mon, 16 May 2005 23:05:51 +1000
Hi folks,
Mmmmm...seems the outsourcing bug has hit Australian shores. My only
comment is that the MT industry here is hit and miss. Nothing like the huge
industry in the USA. There is no governing body and no cohesion to speak of.
I've been transcribing from home as an independent contractor for around 16
years. Perhaps Dr Cremner should have called me. 120 letters a week - no
problem. 24-48hr turaround? Well, 48-72 hours would be more workable. A
backlog of 6-8 weeks...absolutely criminal! I wonder if he has to make many
changes to the work he receives back from India? The only changes my
doctors have to make is to insert information they have omitted or to read
notes I have included to remind them to include diagrams, copies of reports
etc. Rarely do I need to flag anything unless the speech is totally
inaudible.
My clients and I enjoy a one-to-one personalised service. I have managed to
convince them that digital files are the way to go. All files are encrypted
from client to me and vice versa. I also have Lanier call-in system as a
back, with couriers a back up to that should our internet system fail at any
given time.
You never know. If I feel the need to canvass more work perhaps I will
contact the doctor in the future to see how his Indian experience is going.
Cheers to all,
ozgal (Julie in Melbourne, Australia)
"leslie" <LESLIE@xxxxxxxxxxxxxxxxxxxxx> wrote in message
news:71Zfe.59482$h6.54748@xxxxxxxxxxxxxxxxxxxxxxx
> Offshoring MT work is a global phenomenon...
>
> http://www.indiadaily.com/editorial/2564.asp
> Clinical outsourcing Aussies join the India bandwagon the next big boom
>
>
> "...About 50 doctors across Australia are availing this quick and
> efficient service provided by Professional Transcription Solutions
> (PTS) to make sure their reports reach the General Practitioners in
> reasonable time. Dr Cremer, who has availed many Australian-based
> transcription services during his 20-year career claims, "None were of
> this high quality and efficiency. In the past, I have used a whole
> range of medical secretaries and the system was insufficient.
> Sometimes there was a backlog of up to six to eight weeks for letters
> to be sent to GPs, which in medical practice is unacceptable. I have
> to write 120 letters a week and the new patient letters take a long
> time."...
>
.
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