3) What Does the Future Hold?
- From: "Abeille" <AbeilleDeSucre@xxxxxxx>
- Date: 12 Jun 2005 07:05:28 -0700
Subj: MTIndia Newsletter - Raise security bar, says BPO industry
Date: 6/11/2005 7:51:08 AM Pacific Standard Time
From: amit@xxxxxxxxxxx
To: MTIndia@xxxxxxxxxxxxxxx
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MT India Newsletter - to subscribe, send an email to:
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Jun 11, 2005
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Raise security bar, says BPO industry
********************************************************
Dear Friends,
The Indian ITeS-BPO industry has called for raising the bar on
security and data privacy norms for the 'India' brand to grow in
reputation.
The industry, which witnessed some unsavoury incidents in the
recent past of alleged frauds from a few call centre agents, is
working on tightening its security norms so as to continue to
attract global clients to trust their business processes to Indian
firms.
Jerry Rao, chairman, MphasiS speaking at a session on security at
the NASSCOM ITeS-BPO Summit in Bangalore on said: "There is no way
we as an industry can promise total fool proof processes to our
clients. What we can assure is that once a flaw is detected, how
soon we can plug that and how we can keep on continuing to improve
our systems and process so as to enable the industry to mature. The
Indian BPO industry is at an infancy stage and when one tends to
hire 400-500 people every month, we often ignore checking the
veracity of employees."
The committee set up to review the Information Technology Act, 2000
will now submit its report in the next two months. The panel was
originally supposed to give the report within six weeks of it being
set up in January.
The committee will look at measures for promoting electronic
commerce and governance and for regulating cyber crimes and cyber
forensics. It will also see that there is no scope for different
interpretations of the Act and that it follows the international
guidelines for uniformity.
Ciao!
Maj (Dr) Amit Chatterjee, SM
Strategist / Founder ~ mailto:amit@xxxxxxxxxxx
MT India ~ www.mtindia.org
"The Community of MT Professionals"
********************************************************
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********************************************************
NEWS AND VIEWS :
*****************
1) Heartland Ex-president sues over his termination
In a legal battle from the executive suite, one of Toledo's largest
firms has been sued by a fired official who says he is owed nearly
$500,000.
Steven Mandell, former president of Heartland Information Services
Inc., a unit of Manor Care Inc., claimed in a Lucas County Common
Pleas Court lawsuit that he was terminated from the Toledo
medical-transcription firm without cause and is entitled to
$393,000 in severance pay, $13,000 for vacation time, and a $50,000
bonus for 2004.
The lawsuit says Mr. Mandell incorporated Heartland Medical
Information Services Inc. in January, 1997, a firm that became
Heartland Information Services, now a unit of Manor Care. In his
latest employment agreement, dated in 2000, he was to get a base
salary of $180,000, standard corporate benefits, and severance pay
amounting to two years' salary plus cost-of-living increases, the
suit contends.
Mr. Mandell, owner of a local company called Rawhide Software and a
former partner in the Toledo law firm of Marshall & Melhorn, said
in the suit that he received a letter in February telling him he
would be fired in March and would not be permitted to return to his
office.
http://www.toledoblade.com/apps/pbcs.dll/article?AID=/20050610/BUSINESS03/506100394
2) MedQuist Eliminates Use of AAMT Line Unit of Measure
MedQuist Inc. announced that the Company has completely eliminated
the use of the AAMT line billing unit of measure across its
customer base. Effective April 16, 2005, MedQuist transitioned any
remaining customers whose contracts referenced the AAMT line
billing unit of measure to more verifiable and clearly defined
alternatives.
"The final transition of all customers off of the AAMT line
represents a major milestone in our continuing quest to lead the
industry in billing transparency and auditability," said MedQuist
Chief Executive Howard S. Hoffmann. "We hope that this final shift
will encourage, by example, other medical transcription companies
to fully abandon AAMT line-based units of measure."
The AAMT line unit of measure was developed in 1994 through
collaboration among several industry organizations with the intent
of providing standardization in industry billing practices.
Unfortunately, due to its inherent ambiguities, AAMT line-based
billing was applied inconsistently throughout the medical
transcription industry and eventually renounced by groups that had
initially supported its use.
Despite these issues, a number of companies in the industry have
continued to use AAMT line-based billing and some transcription
customers still request proposals and contracts based on the AAMT
line. MedQuist began the process in 2004 of transitioning customers
off AAMT line-based billing, recognizing that the practice would be
an ongoing source of confusion.
http://biz.yahoo.com/prnews/050607/netu053.html?.v=4
3) What Does the Future Hold?
~By Joe Weber
Twenty years ago, technologists predicted that medical
transcription would be replaced by speech recognition in 3 to 5
years. Five years later, they uttered the same prediction. And that
's the way it's been ever since-a rolling 3- to 5-year window. So I
'm a little reticent to make a forecast on this front. But I will
anyway. In 3 to 5 years, the need for traditional transcription
will be a small fraction of what it is today.
The market erosion will be brought about by three factors. First,
many physicians will migrate to direct entry into a PC, via
template or other point-and-click methodology, as a result of the
inexorable march of electronic health records (EHRs). Second, more
physicians will embrace front-end speech recognition, dealing with
the extra work of correcting errors to save transcription costs and
to have an immediately available final report. And third, back-end
speech recognition will get considerable traction, as it becomes
obvious that it no longer makes sense, in most circumstances, to
transcribe the report entirely-when technology can save more than
90 percent of your keystrokes, typically resulting in an overall
doubling of productivity.
http://health-information.advanceweb.com/common/Editorial/Editorial.aspx?CC=54551
4) Selecting the Right Offshore Coding Vendor
~Michael von Grey
When navigating the vendor selection process, be aware of several
potential traps. First, the lowest price is not always the best
value, particularly in the offshore world. Experience from the
transcription industry suggests that some offshore vendors will
propose unrealistically low prices to try to win an initial
project-aiming to learn at your expense. In the coding sector, if
the price appears too good to be true, it probably is.
In many circumstances, higher service quality (which can lead to
cash flow acceleration or higher billable revenue) may offer
greater financial rewards than simple cost savings. As an
illustration, saving 50 cents per chart in emergency department
coding cost is inconsequential if a competing vendor's superior
processes might generate $10 in new revenue from such charts. Think
about overall financial gain rather than simple cost savings.
http://www.fortherecordmag.com/archives/ftr_060605p39.shtml
5) Our Lady of Lourdes Regional Medical Center Selects MedQuist's
SpeechQ for Radiology
MedQuist's SpeechQ for Radiology speech recognition system has been
selected by Our Lady of Lourdes Regional Medical Center, a 234-bed
acute-care hospital located in Lafayette, Louisiana (an area also
known as Acadiana). The system will be used at the main hospital
radiology department, as well as at two remote facilities, St.
Agnes Breast Center and St. Mary's Imaging Center.
http://biz.yahoo.com/prnews/050610/phf026.html?.v=9
++++++++++++++++++++++++++++++++++++++
P. S. Would you like to share this newsletter with your friends
or post it on your site? Please do! But also be sure to read
below:
All original content of this newsletter is © Copyright 1998-2005
Mediweb Infotech Pvt. Ltd. All cited articles are copyright of
their authors and/or respective publications. Please feel free to
share this newsletter with your friends or post it on your site
as long as it is left intact with all links unchanged and this
notice.
Thank you for your interest in MT India!
The MTIndia Team
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