Re: Finding an IC on internet

I hope your job description allows you to do so. You sound very sincere; I just question whether the company is going to empower you in that sense.

Anne


harobed wrote: 
I knew from moment one, and respected her right not to identify herself
as same.

I've also let her know several times, and through Donna, that my email,
phone, and IM window are open to her so I can personally deal with her
issues, and ensure they are resolved.

To date she has not taken me up on the offer.

However, that offer is open to all - any other lurking clients, or
anybody who is considering becoming one.

I'll make sure things happen, or are happening, right.

Deborah


RaeMorrill wrote:

Ruh ruh. Didn't Deborah know one of their clients was here?


Jeannie Wilson wrote:

"harobed" <diggle@xxxxxxxxx> wrote here for all to
seenews:1120593241.203868.214400@xxxxxxxxxxxxxxxxxxxxxxxxxxxx:



We do have folks waiting in the wings, ready to come on board when, if,
and as, we need them.



You have US MTs, who are top notch, 98% accuracy, 24-hour or less TAT just
sitting there on retainer for free, waiting on you to hire them?  In all
honesty, I have yet to see the 24-hour TAT and nothing close to the 98%
accuracy you are advertising.

Yes, when Donna worked for L/S, I sent a few of my doctors their way.
Donna is top notch and I trust her.  When Donna was there, the work was TOP
NOTCH, as she was the one doing the editing and the QA.  However, since she
left, the work has been below the advertised 98% and in fact, below even
maybe 28% as just about every single sentence has at least one error.  The
only reason I have stayed with them is because I am not being charged for
any of their work now since it is behind their guaranteed TAT and not up to
snuff accuracy wise.  That has been going on now for over a month.  I have
received a few resumes and honestly they were to laugh at and it is quicker
for me to edit the work or type it myself than to sort through these rotten
resumes and frankly, it is the summer and I am all about spending as much
time with my son as possible, so I continue to edit the work submitted to
me by L/S.  In all honesty, I have not really seen any improvement since
the end of May when Donna left.  I am still making the same corrections,
meds are written in reports that are not even meds, people have skull bones
written in as foot bones, etc.  I knew that the English grammar would be a
barrier, but I never imagined that the plain old medical words would cause
so much of an issue.  Frankly, the work they have is very easy with the
exception of one doc and a good bit of his work is templated - the
templates even come back blanked because they don't always get passed along
to the person doing the transcription.  I am not saying that they can never
improve.  I am, however, saying that the accuracy percentages, TAT, etc.
that you have come here advertising and defending until you are blue in the
face is, in fact, not a reality.  I even emailed and asked about the US MTs
and QA - AFTER- you came here and mentioned the team of them.  I was told
that team is still in the works but that they are getting applications
every day.  So...which is it?  Who would you believe?  A sales rep or your
(my) contact at the company?  I also know for a fact that some of the US
people you (L/S, not necessarily you in particular) have hired are ones who
have burned just about every bridge here in the US and have service hopped
umpteen times becuase of quality issues, TAT issues, and other issues.



.

Relevant Pages

  • Re: Finding an IC on internet
    ... >> Yes, when Donna worked for L/S, I sent a few of my doctors their way. ... I am, however, saying that the accuracy percentages, TAT, etc. ... >> that you have come here advertising and defending until you are blue in the ...
    (sci.med.transcription)
  • Re: Finding an IC on internet
    ... I've been waiting for the punch line:) I just knew that someone here knew first hand the actual quality being produced by this company or had some inside scoop. ... I have yet to see the 24-hour TAT and nothing close to the 98% accuracy you are advertising. ... Yes, when Donna worked for L/S, I sent a few of my doctors their way. ...
    (sci.med.transcription)
  • Re: Interview With May Pang , August 1, 2005
    ... Jeff Kvdute wrote: ... > Yes I am, Donna. ... Thanks for your honesty. ... Our resident forger doesn't think that most of us can see ...
    (rec.music.beatles)
  • Re: Finding an IC on internet
    ... Someone in my house, who will soon be in her own house, is ... > You have US MTs, who are top notch, 98% accuracy, 24-hour or less TAT just ... > Yes, when Donna worked for L/S, I sent a few of my doctors their way. ...
    (sci.med.transcription)
  • Re: Finding an IC on internet
    ... > We do have folks waiting in the wings, ready to come on board when, if, ... You have US MTs, who are top notch, 98% accuracy, 24-hour or less TAT just ... Yes, when Donna worked for L/S, I sent a few of my doctors their way. ... I even emailed and asked about the US MTs ...
    (sci.med.transcription)