Re: Indian and other offshore MT companies

Donna, I will disagree on one issue here. I believe that **it could** rise
above and become respectable and that is only because I know of 2 companies
that put out pretty decent work and they **do care**. I am assuming that
they know that if they do not care and let their quality go, that they will
go. I think that has to be put into any contract with a major emphasis
before even taking this on.

Back about 8 years ago when I started QAing offshore work, the work was
terrible, but the people who actually do the work are intelligent people and
with the proper training, I can imagine the actual American English can be
learned enough to make an accurate report.

What I am seeing with some of these companies are that they are rather
sloppy (to put it mildly) in their total approach, many not having any
background at all other than a business background. They need a STRONG
staff of medical language specialists to mentor their MTs and to help them
with the English aspect as well.

It can be done, but you have to have rational thinking people in order to do
this. Someone who is running 1000 mph in their brain will not stop to take
the time to think about the actuals.

I suspect that we will see the day where the work will become satisfactory
for at least maybe 50% of the Indian companies, but again, that will be
after much mentoring by willing MTSOs here and their staff.

OTOH, I am seeing too much work being sent to SR and I find that to be
problematic because SR in my humble opinion stinks! It works well with
some, but believe that the time that it would entail for big university
hospitals and major hospital systems is time that no one really wants to
give it and the low-paid editors to do this work (the MTs with new names)
will all throw their hands up in the air and scream before it is over. I am
seeing that as a major major soon-to-be all-too-real problem even moreso
than the Indian services.

Vickie
"Donna" <donna@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:Xns968BD83F1CF99donnacroakerwoodscom@xxxxxxxxxxxx
>I definitely think that the powers that be at offshore should at least
> know what's being said on SMT and pay close attention to the opinions and
> thoughts of this subgroup of American MTs, myself included. If it were
> possible for them rise above and correct the perceived and oftentimes
> real ills of all offshore companies, they'll be doing themselves a huge
> favor - reputation and financial.
>
> I doubt very seriously, though, that any will take that opportunity. My
> personal feeling is that the goal is to make money, lots of money, with
> marginal quality work. We've all seen it. We get E-mails with "ur"
> instead of "you are" and "IC" rather than "I see," and other various
> short forms of American words that we hold dear. Yes, these companies
> speak and write English, but they don't speak and write American English.
> I doubt they ever will.
>
> Even with the heartiest of QA, many offshore entities are just not going
> to measure up, try though they may (if they do try). My experience was
> relatively good, but also relatively generic. The general tone of
> business is different than we have been raised to believe is appropriate
> and functional in our country. I won't go into details regarding the
> company I worked with because I don't believe in burning bridges and
> speaking ill of a former employer, but I will say that overall business
> sense was and probably still is different than I'm accustomed to. The
> general cultural differences drove me in a "what am I doing here?"
> direction.
>
> What I started to write here and need to refocus on is that I do not
> believe that offshore outsourcing is ever going to measure up. What will
> tell the tale, though, is whether our clients care enough to make a
> difference. They, too, are often in it for the dollar. And that might
> suck.
>
> --
> ~Donna~
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> It is never too late to be what you might have been. - George Eliot
> Hold on tight to your dream. - ELO
> http://www.zensewing.com


.

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