Re: Fraud? Comments.

My first question would be why on earth would someone keep using a service that was so bad. If you continue to use them (no contract) why would they not get the idea work must be "good enough?" Work of that quality doesn't seem like it is worthy of pay, but unless you have a contract stipulating that I'm not sure there are ground not to pay.


Jeannie Wilson wrote:
"Abeille" <AbeilleDeSucre@xxxxxxx> wrote here for all to seenews:1136820144.205357.157990@xxxxxxxxxxxxxxxxxxxxxxxxxxxx:


Dear Friends,

This is a mail I received a couple of days back...

<Fraud. I am a US MT of over 30+ years. I had hired an Indian company
to
assist with my workload. Their website guaranteed 98% and at times 99%
accuracy, claiming to have 2-level QA. I review each and every report
prior
to submission, as I know there are problems with the English language,
punctuation, keen listening skills and attention to detail with most of
the
MTs I have worked with - to include US MTs (I QA for 2 companies, MT
for
another company and have about 15 local clients). Anyway, on numerous
occasions over the months I asked them to improve the quality of the
reports, as I was making so many changes and at times even redoing the
reports myself. I sent feedback, emails, IMs, compare documents,
samples,
links, everything I could think of...and the quality continued to fail.
They
claimed to have changed QAs at times, but I never saw a difference,
except
worse and worse. This company NEVER had 80% accuracy, let alone 98 to
99%. I
did pay this company throughout this period of time, except for the
last
couple of months. I felt that the time I was spending, doing their QA,
sending feedback, etc., they did not warrant pay. I have since severed
the
relationship (last month). They feel that I owe them money, to which I
am
not going to pay (there was no contract signed). They have now
threatened to
contact my clients..which is not a problem. As a matter of fact, I
provided
them phone numbers and contacts. However, I would like to report them
as
defaulting on their end of the agreement, having not met their
"guaranteed"
standards. How can I go about doing this? Who would I report them to? I
might add...I have another company in place in India, who are doing a
wonderful job...I QA and provide feedback, but they are very careful in
not
making the same mistake and they care very much in the work that is
produced
and submitted and always meet TATs (the other company did not meet TATs
set
forth either). With regard to the first company I discussed, it is
because
of companies like that which give off-shoring a bad name. I know many
people
throughout the US, and have told them about this company. I hope to
hear
from you soon. Thank you so much. Melissa>

Comments?


Wow - sounds like we (Melissa and I) had dealings with the same company. By the way, was this just something from the newsletter or is there actually a spot where people are discussing it? 
.

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