Re: Question for the REAL DEAL computer techies


"Kathycarp" <kathycarp@xxxxxxxxxxxxx> wrote in message
news:beKdnantXPZKGU_ZnZ2dnUVZ_uydnZ2d@xxxxxxxxxxxxxx
Situation:
I have a DVD drive on my computer. It doesn't work for: (1) Playing a DVD
or (2) Copying a DVD.

I took it to my computer shop (they built the computer). They said I
needed "Roxio". They installed Roxio. The darn program freezes up my
computer every time I launch it. It will not play a DVD, nor will it copy
a DVD. I called the computer shop back and they basically told me I didn't
know what I was doing and to bring it back in and they'd show me.

I'd love for you to take it in and say, "I"m from Missouri, SHOW ME" so that
you can laugh and kick sand in their face when it won't work for them. Then
you might demand them to fix it (if you trust them to do so, they sound
kinda hokie) or give you compensation for the program you paid for and labor
for them to install Roxio.

Roxio isn't the problem though. It sounds like they upgraded your OS, I'm
guessing from Win98 to XP, but they did not upgrade the video card. It
sounds like the *ideo card*in your system is incompatible with XP or that
they did not locate the proper drivers that are compatible with XP. They
should know better, absolutely.


the program and click "copy disc" it freezes the computer. When I click on
"play" it freezes the computer. I am so through with them. I'll either
figure this out with your help, or hire someone to come to the house.

Here are a couple of odd messages that I get. When I go to "Display
Properties" and click on "Settings" I get this message:

"The currently selected display driver cannot be used. It was written for
a previous version of Windows, and is no longer compatible with this
version of windows. The system has been started using the default VGA
driver."

Any idea how to correct this problem?

A new video card and/or driver. The updated driver may work, but when they
upgraded your system did they add the DVD player when there was none before?
The DVD player needs fast video and your card, if indeed it is from a Win98
machine, is probably very outdated and will not work. Of course, it may
just be the driver.

Please check....did they charge you during this upgrade for a video card?
If so, they may have tried to rip you off by charging for it, but not
replacing it. If you were charged, demand a NEW card, don't let them put
one of their USED cards in from someone else's problem machine, which is
common for computer repair people to do.



Then when I try to play a DVD with the Windows Media Player I get this
message:

Windows Media Player cannot play the DVD because a compatible DVD decoder
is not installed on your computer.

This is CODEC and video drivers that are not installed. It is all related.
If the DVD player was installed properly, then it would have installed the
proper drivers for sound and video.

They screwed up, and hopefully did not screw you out of too much money. Try
to get them to compensate you or replace the video card and fix the darn
thing. If they don't, your looking at probably:

A new video card to go inside the computer (being sure that it is DVD
compatible). The most memory you can afford on the video card is best,
otherwise you may get freezes during playback.

The new video card should come with all the drivers on its install disc. It
should take care of everything.

HTH, and give 'em hell...

Michelle





Any idea how to correct this problem?

Thank you in advance for any help.

--
Kathy
www.ambergriscaye.com/villadelsol



.

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