Re: Dell
- From: "JAM" <jamalloy@xxxxxxx>
- Date: 11 Dec 2006 02:59:37 -0800
It is a breath of fresh air to get a human on the phone these days.
The worst is when I have to clarify something and am required to call a
number and speak to a robot. Press 1 if you're alive, press 2 if
you're dead, press your 15-digit account number, press your 10-digit
phone number with area code, and press the last four of your Social
Security number. Then if I am fortunate enough to get a human on the
line, they request the same information all over again, even though I
already pressed the numbers beforehand.
Plus, there NEVER seems to be an option that pertains to my problem
when I am calling. So I have to listen to a bunch of mumbo jumbo and
pray that a human comes on the line. Sometimes, if I cannot find the
option, the robot will bring it to an abrupt end when it speaks, "Thank
you for calling. Goodbye." Then I got to start the whole rigmarole
over again.
Ah, those were the days when humans actually answered the phone!
BTW, I ordered my Dell a couple months ago on the phone and was
fortunate to get a very nice lady on the line who answered every single
question I had. It was a good experience for me.
Jennie the XPS-410 Dinosaur
Washington, D.C.
Chris wrote:
I'm not brave enough to order online, and I like asking questions and
"what ifs", as in "what if I want to...." lol. I've been pretty happy
with my Dell. The only complaints I really have was a few years back,
if you weren't working 9-5, you never got a tech you could understand.
Now, it seems they are pretty clear, although now even ones with
accents have American names. lol. I bought the extended warranty for
parts and that was beneficial through the sound card loss and free
replacement, and now just this weekend, a hard drive failure. The next
hard drive won't be here until Wednesday, and now that I think about
it, i'll have to doublecheck to see if I have next-day service or
three-day service......I was frustrated yesterday, however, after
calling umpteen times after each test, that nobody seemed to know which
department I should be in and I went from tech support for hardware to
software to the fee-based software support, to trying to by the
software support, back to hardware, all to find out it was hardware
with a somewhat annoying to very annoying automated system. lol. Both
AOL and Dell now have the automated voice system that actually tries to
identify your problem and walk you through steps to fix the problem
before you get a tech, which is nice when it works, but after calling
about the same issue and not being able to give a case number and
having to tell the system what your problem is again, and again, and
all of the prompts of "I've done it." "Hold on." "I'm back." etc.
.....its crazy. The really bad experience I've had with Dell, is that I
told them what I wanted to call my company, and had not yet registered
or shared elsewhere, so I could get the business pros.......they must
have sold a list to someone and I wound up getting calls from
everywhere under the business name, and even had someone attempt to
open a revolving line of credit with Dell to buy a bunch of computers.
Thank heavens Dell at least called me to verify the online application!
On Dec 7, 10:13?am, "Bambi C." <blcc...@xxxxxxxx> wrote:
I'm quite impressed with Dell and wanted to brag them up a little.
On Monday, 12/4, I went to their website and ordered a computer. ?I found
the ordering process to be easy for me, a person who doesn't know a whole
lot about the inner workings of a computer. ?Whenever I wasn't sure whether
to choose one component or another, there was a clear explanation that
helped me decide which I needed. ?I liked that a running total of the cost
updated every time I added or deleted a feature.
When I placed the order online, I was told the shipping date would be
12/8/06. ?Only four days plus shipping time? ?I was thrilled!
Then I got even more thrilled. ?My computer was shipped on 12/5/06, just one
day after placing my order. ?It is going to be delivered by UPS today, one
day earlier than it was even scheduled to leave the factory! ?I'm very
impressed.
The computer I ordered is a Dimension E520 with Pentium D Processor 915 with
Dual Core Technology (2.8GHz, 800FSB), Windows XP, free upgrade to Vista
Home Premium . ?I upgraded the memory to 2GB, dual processor, and 13-in-1
media card reader.
I'm so excited, I just want to sit in the driveway and wait for the UPS
truck. ?:-)
Bambi C.
.
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