Re: Dell
- From: "Barbara Carlson" <bbcarlson@xxxxxxxxxxxxx>
- Date: Mon, 11 Dec 2006 17:19:38 -0500
The reason I did not buy from Dell on my last computer was that they would
not cancel things I did not want. For instance, I do not use a standard
keyboard, and I wanted it taken off and they would NOT take it off. They
said they could ship it without the keyboard, but would not give a credit.
I don't care if they only took $5 off, I did not need that keyboard. There
was also something about the modem--at that time (it was 3 years ago) they
would not ship it without a dialup modem. They would add the DSL (what is
it, Ethernet modem or whatever) but they still insisted on including the
dial up. I hadn't used dial up in a couple of years, and had no use for it.
I had my computer built locally, without a keyboard, and without a dial-up
modem. Their, "Let us build one for you" line didn't work for me. Toshiba
built my laptop last year exactly the way I wanted it.
Barb C.
"Chris" <chrissypete2@xxxxxxx> wrote in message
news:1165803808.891079.235120@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I'm not brave enough to order online, and I like asking questions and
"what ifs", as in "what if I want to...." lol. I've been pretty happy
with my Dell. The only complaints I really have was a few years back,
if you weren't working 9-5, you never got a tech you could understand.
Now, it seems they are pretty clear, although now even ones with
accents have American names. lol. I bought the extended warranty for
parts and that was beneficial through the sound card loss and free
replacement, and now just this weekend, a hard drive failure. The next
hard drive won't be here until Wednesday, and now that I think about
it, i'll have to doublecheck to see if I have next-day service or
three-day service......I was frustrated yesterday, however, after
calling umpteen times after each test, that nobody seemed to know which
department I should be in and I went from tech support for hardware to
software to the fee-based software support, to trying to by the
software support, back to hardware, all to find out it was hardware
with a somewhat annoying to very annoying automated system. lol. Both
AOL and Dell now have the automated voice system that actually tries to
identify your problem and walk you through steps to fix the problem
before you get a tech, which is nice when it works, but after calling
about the same issue and not being able to give a case number and
having to tell the system what your problem is again, and again, and
all of the prompts of "I've done it." "Hold on." "I'm back." etc.
......its crazy. The really bad experience I've had with Dell, is that I
told them what I wanted to call my company, and had not yet registered
or shared elsewhere, so I could get the business pros.......they must
have sold a list to someone and I wound up getting calls from
everywhere under the business name, and even had someone attempt to
open a revolving line of credit with Dell to buy a bunch of computers.
Thank heavens Dell at least called me to verify the online application!
On Dec 7, 10:13am, "Bambi C." <blcc...@xxxxxxxx> wrote:
I'm quite impressed with Dell and wanted to brag them up a little.
On Monday, 12/4, I went to their website and ordered a computer. I found
the ordering process to be easy for me, a person who doesn't know a whole
lot about the inner workings of a computer. Whenever I wasn't sure whether
to choose one component or another, there was a clear explanation that
helped me decide which I needed. I liked that a running total of the cost
updated every time I added or deleted a feature.
When I placed the order online, I was told the shipping date would be
12/8/06. Only four days plus shipping time? I was thrilled!
Then I got even more thrilled. My computer was shipped on 12/5/06, just
one
day after placing my order. It is going to be delivered by UPS today, one
day earlier than it was even scheduled to leave the factory! I'm very
impressed.
The computer I ordered is a Dimension E520 with Pentium D Processor 915
with
Dual Core Technology (2.8GHz, 800FSB), Windows XP, free upgrade to Vista
Home Premium . I upgraded the memory to 2GB, dual processor, and 13-in-1
media card reader.
I'm so excited, I just want to sit in the driveway and wait for the UPS
truck. :-)
Bambi C.
.
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