Re: Need advice re incident in doctor's office as patient
- From: Barbara Rowell <barbararowell@xxxxxxxxxxxx>
- Date: Thu, 15 Mar 2007 10:32:36 -0800
My dentist is always late. Never less than 15 minutes, sometimes more than an hour. A patient walking in 15 minutes late will be rescheduled because they don't take late patients! After years of this, I have started to have a policy of waiting 20 minutes, then leaving. They follow me out into the parking lot trying to get me to stay. I tell them that I just don't have more time and they can call me to reschedule. Usually they will then ask how long I have and make a point of getting me out by then. This really is strange, because I always allow for a reasonable amount of time but they act like they are moving heaven and earth for me (which, by their standards, they are).
Barbara
Sacramento
ozgal wrote:
Mmmm....I wonder what would happen if patients had a "20 minute rule" were the tables turned? I'm sure late patients have not been responsible every time I've been kept waiting to see doctors..
If it's good for the goose, it's good for the gander. Perhaps 50 cents a minute reduction in the bill for time kept waiting would be one for the suggestion box at your daughter's previous ObGyn clinic....!
I'd love to see them put their money where their mouth is.
One policy for all.
Cheers,
Julie from Oz
"Bsptss" <Barbara.PTS@xxxxxxxxx> wrote in message news:1173729373.894266.27700@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
My daughter is 32 and on February 20th she found out she was pregnant
with her first child. On February 23rd she slipped on the ice and
fractured her tibia and fibula in several places. She was hospitalized
from that day until March 7th. I was in Pittsburgh with her until
this Sunday when I had to come home. Her husband had several business
trips scheduled that couldn't be changed so we've been helping out as
much as we could. My husband is now there with her and she had her
first OB/GYN appointment today at 2:30. This was the first time she
was out of the house since she came home from the hospital. She has an
external fixator on (which is drilled into the front of the calf and
into the heel) and plates and screws inside the leg.) She has had two
surgeries while in the hospital. So she is totally nonweightbearing
on that leg and uses a walker in the house on a very limited basis and
a wheelchair was supplied to go to appointments. Since this was the
first time venturing out it took longer than expected to get her in
and out of the car/ parking the car, wheeling into the office, etc.
She was 25 minutes late. They refused to see her saying that they had
a 20 minute rule . So there she stands with a walker, extremely high
risk pregnancy becasue of the surgeries, general anesthesia, and pain
medications, and they refused to see her. She is also a patient of
theirs for her yearly exams, etc. I told her to write a letter and cc
every doctor in the practice privately about what happened and I'd
even write a letter to the Editor of the Pgh newspaper, without naming
the practice, but listing where their offices are since they are the
largest OB/GYN practice in the Pgh area and explain what happened.
So...my question is am I over reacting as a mom or was this totally
disgraceful behavior for a doctor's office. It is extremely painful
for her to move around so just leaving the house for this appointment
was a major production. At this point, she is "handicapped" and I
would think the doctor's office of all places would take that into
consideration. So any suggestions on where to address her letters to?
She' is an attorney so I think her letters will generate the proper
attention if they get to the right people.
Barbara
P.S. Fortunately there was a drug rep in the office who followed her
outside and told her of another OB/GYN practice in the area which was
excellent and she called them, explained the situation about the
surgeries, medications, etc and they got her in tomorrow.
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