Re: It was only a matter of time
- From: "Chris" <chrispetersen2@xxxxxxx>
- Date: 16 Apr 2007 09:48:31 -0700
On Apr 15, 8:20�pm, "Ed Chait" <edchait4rem...@xxxxxxxxxxxxx> wrote:
"RaeMorrill" <RaeMorrill.2p3...@xxxxxxxxxx> wrote in message
news:RaeMorrill.2p3vv9@xxxxxxxxxxxxx
Marsha Wrote:
http://tinyurl.com/2axadhAlways try to blame the consumer for believing them. I hope they pay
out good on this one. Friend of mine just bought a Vista machine. Oops,
only thing is it has the 500ish RAM instead of the 4 GB required to run
it optimally. This really pisses me off. Make the end user responsible
for understanding all the technology and if they can't, blame them.
--
RaeMorrill
Ummmmm, the end user *should* be responsible for knowing enough about the
technology to know what their needs are and what they need to buy to fill
those needs.
Buying a computer isn't like buying a toaster. Computers and computing are
highly technical things. Buyers need to be educated or to ask someone who
is educated to help them with their purchase.
I guess Microsoft should hold free classes in every community in the world
and make it mandatatory that everyone attend so they won't sue them when
they buy the wrong pc.
ed
I have to disagree with this here a tad too. I just went off via e-
mail on Microsoft on Friday. I am soooo sick of THEIR software
performing functions or asking me if I WANT to accept functions that I
can't even understand; thereby completely expecting me to add five
hours a week onto my work schedule just to figure it out with searches
and more searches to figure out definitions of the results of those
searches, etc. Would it really be so difficult to put updates in terms
the average user can understand with a "The NIT framework update is
something that does this and users who have that should download this
update because....." rather than "Someone can gain control over your
system." ???? When my Update page showed me that there are three
failed updates, dated August 2007 no less, I went on a quest to figure
it out by attempting to follow their instructions. Then I opted to try
the tech support for the two questions they allow, only to be greeted
with a "We show that Dell has to help you." response. If they think
Dell supports software issues after 30 days, they are insane. While I
agree that to understand the actual computer innard workings, one does
need to take a course of sorts to get a grip on it, the instruction
manuals required to keep software running smoothly should be a given.
Anybody care to explain how Windows still costs the same, and yet
there is not even a quick-reference book you can grab hold of? Instead
you have to sit there and try to figure out the magic word
combinations listed in their index to find your answer, and with the
$30 manual that used to be provided being pocketed by them. I do not
believe for one second that after paying $212 for Windows XP that I
should be required to spend even $1 more on a class to help me figure
it out, let alone a $1200 course and 10 hours per week. I let them
have it with my opinions, which aren't listed as they are here at all.
If Macros are a part of MSWord, then there should be a way to learn
macros, macro editing, and all aspects of them, via the clear
reference materials they SHOULD be providing. Hell, my new and first
dishwasher came with a manual, including troubleshooting guides, and
lessons on how to use it, AND a warranty option no less. I realize
there is the help option, but again, not a complete reference AND it
also requires I use my paper and my toner at my expense to print off
any lengthy instructional situation. I might as well just give MS my
house and all my money, because it seems that is all they after
anyway. At any rate, after my rant, I did get a response from a tech,
but again, completely lengthy and I have to make time to figure out
what they want from me so they can help, if they can at all. Anybody
else know of many products or services where the consumer has no
rights to contact them regarding said service or product? My computer
has what it needs to run, but the software doesn't. Big different to
me as far as technicality. JMO.
.
- References:
- It was only a matter of time
- From: Marsha
- Re: It was only a matter of time
- From: RaeMorrill
- Re: It was only a matter of time
- From: Ed Chait
- It was only a matter of time
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