Re: OT - question for Americans
- From: OM <om@xxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 03 Jul 2008 03:15:28 -0500
On Thu, 03 Jul 2008 02:18:09 -0500, Damon Hill
<damon1SIX1@xxxxxxxxxxxxxx> wrote:
It wouldn't surprise me if Microsoft outsourced much of its tech help.
....For home and small business customers, yes. For some medium-size
businesses, it depends on the size of the company and whether they've
bought a specific support contract. For larger companies to huge
corporations, they go to US-based call centers if they don't have a
specific tech support contact assigned to them. For all government
accounts - especially the DOD - the contracts in almost all cases
specify that tech support will be sourced within the continental US,
by native english speakers, and by tech reps specifically assigned to
deal with government tech calls.
....A few years ago Dell tried to up and move *all* of their tech
support to India - considering you can pay a towelhead $1.25/hr and
they can actually get fat off of that over in that part of the world,
you almost can't blame Kevin Rollins for making that jump. On a Sunday
morning, several DOD internal tech support and help desk managers
bypassed Rollins and called Michael Dell on a conference call at his
home, and informed him that if he did not immediately reverse this for
all government contracts - especially on grounds of national security
- then all contracts with Dell would be immediately terminated. Dell
called their bluff, and the next morning he found that they weren't
bluffing. By Wednesday they were directing all government accounts to
US-based techs.
I'd love to see every single company in the US do that with all tech
support situations, but if that happened the 11% of India that *is*
employed would be reduced to 1%...:-P
OM
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